Want to learn about the latest tools and trends in call center technology? In this article, we’ll go over some recent call center tech trends and even give you some helpful tools and tips to improve your call center operations.

As sales reps, we’re all familiar with monthly quota stresses. When it gets down to the wire, you add as many leads as you can to the pipeline to maximize potential deals. And it works! You successfully meet your sales quota. But there’s a new problem—your close rate is appalling.

Want to know about BPO services and understand how to use them to create the maximum benefits for your business? Business Process Outsourcing has grown in popularity over the past few decades. From small startups to huge MNCs, every type of business has embraced the power of BPOs! But what makes BPO services so attractive to companies? In this article, we’ll cover the different types of BPO services, their benefits and even highlight the top 5 BPO service providers in 2020.

Welcome to the first release of OneDesk in the new decade! This update was rolled out on January 28 2020. This release could be called “The Integration Release” because that was the main focus this month.

Freelance writer Evan Roxanna Ramzipoor is a writer based in California. She is the author of The Ventriloquists, and her writing has been featured in McSweeney’s, Salon, and others. Check out her work at erramzipoor.com. At some point, we’ve all experienced a problem with a process or strategy at work. But figuring out why the problem exists can be a daunting task. When you sit your teammates down for a discussion, emotions run high and miscommunication is common.