The world of work has come a long way in the last year. And it feels nothing like what we’d expected. No 9 to 5 workday, no desk in a tower—Today’s work culture has locked our personal and professional life under one roof. Now, we don’t mind the change as such. Companies that earlier couldn’t imagine adopting remote work are thriving under the new circumstances.
Digital dexterity refers to the practice of adapting to emerging technologies and new digital solutions. It helps organizations improve their business strategy, meet their growing customer demands, and boost workforce productivity. Naturally, it’s fundamental to the process of continued success, helping organizations survive and thrive in an ever-changing technological landscape.
Customer sentiment is quickly becoming one of the most important metrics for any contact center to track. It helps contact centers better understand the opinions and emotions of their customers so that they can improve their processes and provide a better customer experience. It can also help uncover major issues outside of the contact center so that they can be fixed, taking pressure off of the contact center and its agents.
The ultimate goal of every business is to earn a profit every month. This mainly includes saving money through the company policies, workflow, and processes. These days, one of the best ways to save on company expenses is by tracking employees’ work time. You can invest in time tracking software to track the employees’ workflow, as time tracking saves money. Time tracker is helpful for anyone, from an individual to a business owner.
We’re a society of texters: 8.5 billion text messages1 are sent in the United States every day. On a personal level, it’s about 26 sms messages, per person, per day. With that much volume, if your business does not have an SMS customer service strategy – powered by SMS chatbots – it’s obvious that opportunity is passing you by. Even as texting is an inherent part of our daily lives, companies have historically shied away from providing customer support via text.
Using separate help desks for each store or brand can be confusing, especially when your customer service agents have to learn how to use the different software systems. One way most business owners are using to overcome this challenge is by using one centralized system to help them efficiently manage their companies’ data without requiring different logins. Multi-company help desks are great for growing companies that need more than just basic customer service software.
In this age of 24/7 Client focus, it is easy for Practice Management to lose sight of the fundamentally important job of looking for internal systematic operating process bottlenecks. In many cases hidden away in the business, there are functions that remain supported primarily by a mixture of seemingly permanent ‘temporary Shadow Systems" such as spreadsheets and shared drives, all supported by manually driven processes.
Teamwork project management is critical to the success of your organization. If you have the right project management tools in place, these will give your team a strategic advantage. A team can only ever be as good as the tools it utilizes. Organizations committed to delivering incredible customer experiences are actively investing in teamwork project management solutions.
Today, we’re excited to announce that Scoro is now available in German. As with other language options in Scoro, the German translation is available to both new and existing customers anywhere in the world. German isn’t the only language we’ve added to Scoro in the past year. Clients in 60+ countries trust Scoro on a daily basis, so we feel it’s important to support multiple languages.
It’s tough to keep any sales team motivated, but it’s especially difficult for remote teams. Reps can’t thrive off each other’s energy or engage in friendly competition, so you need an alternative for keeping everyone focused on your targets. A sales dashboard gives you an overview of your team’s performance and keeps everyone motivated by showing progress toward your targets – even if you’re not all in the same office.
