Teams | Collaboration | Customer Service | Project Management

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How to dramatically improve resource planning across your team

There’s a lot to juggle when a new project kicks off. But with proper resource planning, you put your best foot forward by limiting that chance for things to go wrong. Mapping out the project timeline, assembling the right team, and plotting out the tasks that need to be completed can feel like a headache if there’s no method to your madness.

How to facilitate an OKR planning workshop

Suppose you work for an organization or corporation. At least once in your professional life, you might experience a lack of leadership or direction (unless you’re very lucky). The problem with a lack of guidance is that when we can’t see the big picture or understand the value of our work, we feel demotivated, frustrated, and eventually leave.

How To Scale A Consulting Business (2022 Guide)

Do you know how to scale a consulting business? In this short guide, we are going to break down all you need to know about how to scale a consulting business. If you’re actively exploring ways to take your consulting business to the next level and want to accelerate growth, this is the perfect guide for you. We want to provide practical advice that can be easily implemented.

Aligning sales and customer service: How and why

Sales and customer service should be a natural fit. Both teams work to create successful customer interactions and move the company forward. It stands to reason that they should easily support one another—unfortunately, that’s rarely the case. Because sales and customer service (CS) teams are focused on different metrics, they rarely interact with each other. Sales teams, for instance, key in on sales metrics like win rates, while CS keeps an eye on tickets closed and CSAT.

Technology's Role in Company Culture

In this episode of the Cohesion Podcast, Amanda sat with Wendy Pfeiffer, the CIO of Nutanix, to discuss the innovation, functions, and excellence of operations in business technology that help improve company culture. What is interesting about Wendy is her beginning. Like many others, they find their passion outside of the field they originally started in. They bring a wide range of experiences and abilities that enrich their new work environment in their journey.

Grand Union Housing Group - Convene Success Story

Grand Union Housing is an innovative not-for-profit organization whose mission is to build more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy. Aileen Evans, Grand Union Housing's Chief Executive Officer and the new Vice President of the Chartered Institute of Housing shares her experience using Convene and the efficiency of paperless meetings.