It’s essential that you know how to assess and analyze productivity in order to boost your enterprise team’s performance. Dive into these valuable tips for conducting productivity audits!

Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while centers had some agents working from home, the overall percentages were quite low.

There are several approaches to creating a dashboard for sharing your most important metrics - we covered the most common ones in this article. Often the decision over which approach to take boils down to building your own (or hiring someone to build one for you) or going with an off-the-shelf KPI dashboard solution like Geckoboard. Here we’re going to discuss the pros and cons of build versus buy to help you make an informed decision as to what’s the right approach for you.

Team collaboration software market is growing stronger every day. With companies switching to hybrid work models and leaders realizing how important collaboration is, it is expected that teams will be increasingly using collaborative tools in the years to come. There are numerous examples of team collaboration software on the market. We are bringing you the list of best solutions in four categories essential for simple collaboration – regardless of where you work from!