Teams | Collaboration | Customer Service | Project Management

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How a Web Designer Agency uses OneDesk to centralise their work

Balancing all of a company’s various business needs can be difficult and often results in using a number of different solutions to get the job done. So often these days, a lot of software focuses on fulfilling one specific need, and doing it really well. While this is great in providing consumers with good quality services, it also results in complicated workflows that see users going between multiple products in order to complete a single project.

How to build effective cooperation in a remote development team?

Technology has broken the limitations of distance and barriers when it comes to assembling teams in the modern workplace. Thanks to technology, different people from different fields, races, disciplines, and works of life can come together to work on various parts of a project through a remote development team. Remote development teams have revolutionized the modern workspace and have changed the way people work, and teams carry out projects.

How do we do analytics in a hyper-growth environment?

Miro's Head of Growth and Head of Product Analytics shares their approaches for building analytics disciplines at a fast-growing tech company to create a niche market in the business-to-consumer-to-business (B2C2B) productivity space. By comparing two analytics areas — product and growth — we discuss a centralized-embedded organizational approach, roles and career trajectories, stakeholder management, and prioritization practices.

OneDesk - Getting Started: Integrations

You can integrate OneDesk’s helpdesk and project management software with many popular web applications, allowing you to centralize and optimize your work. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Customer Apps

OneDesk gives you several customer-facing applications that you can put on your website, giving your customers different ways to communicate with you. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Users & Customers

OneDesk allows you to better manage and communicate with your users and customers with many helpful features. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Why You Should Be Using Timesheets for Exempt Employees

Timekeeping has become a critical business process for many companies today. Maintaining detailed employee timesheets offer tremendous benefits ranging across industries and business functions. However, employers often face confusion and uncertainty when it comes to using timesheets for exempt employees. According to the US Department of Labor, these are salaried professionals who aren’t eligible for minimum wage or overtime pay.

How Can You Evaluate A Developer's Work?

The world is indeed a global hub, as different parts of it are closely knitted together. Regardless of your location, technology has helped bring the world closer together and forced us to interact despite our boundaries and differences. Through technology, our diversity has been harnessed to produce amazing results in various projects.

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Remote possibility: how to help remote staff achieve better work-life balance

The Covid-19 pandemic has dramatically altered working experiences and what we consider to be normal. Almost every industry has been affected and businesses were forced to scramble to find ways of operating at such a difficult time. Things have begun to improve, and we may be through the worst of the pandemic, but it has had a lingering effect.

Productivity and Profitability: How Disruption Creates Opportunity in Professional Services

If we look at history, disruption is not a new phenomenon. Repeating patterns of massive disruption have occurred regularly. Today's digital revolution is not unlike major phases of disruptions of the past, such as the agricultural revolution and the development of canals and railways. Technological progress, along with the globalisation of trade and demographic changes, help to spread these revolutions to every sector of the economy.