Teams | Collaboration | Customer Service | Project Management

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How we chose the right database solution for Freshsales email content

Storing and processing of large volumes of transactional data in a real-time application is always a challenge in software development. Choosing the right database is always crucial since decisions taken in that initial phase might look fine but affect the application’s performance as the feature adoption and customer base grows. This blog is about one such problem we faced and how we solved it.

Keeping CERN scientists around the world securely connected with Mattermost

CERN, the European Organization for Nuclear Research, studies the fundamental structure of the universe by examining the behavior of subatomic particles using highly complex scientific instruments, including the world’s largest and most powerful particle accelerator. In 2015, the research institute deployed Mattermost across the organization to consolidate messaging platforms while providing its community of researchers, scientists, and technologists with a self-hosted, secure messaging space.

What is the best way to manage virtual teams?

This article concerns itself with explaining in detail the definition of a virtual team, managing a team that operates virtually, what it takes to build a distributed team, and as well manage it effectively, coupled with useful tips and tools for team building taken from examples of successful remote teams. First of all – what is a virtual team?

Real World Information Management Use Case: Sharing Information and Documents with Customers

Thanks in no small part to the fast-paced digital world that we’re now living in, companies of all types NEED to be able to share information quickly and efficiently with their customers. It’s no longer a recommendation, but a requirement.

The Future of Ransomware: Preparing for the Next Generation of Ransomware Attacks

Ransomware has been the scourge of cybersecurity and may have led to a recent death. Now it soon may get way more dangerous The threats to cybersecurity are constantly evolving. As security teams develop solutions to the threats, malicious actors change their tactics to keep chasing their ill gotten gains. After all, the Game is the Game. And the game keeps changing. In recent years, ransomware has been the weapon of choice for hackers looking for a payday.

M-Files Administrator: Undelete and Destroy Objects | Intelligent Information Management

If you delete an object in M-Files it is not lost permanently, instead it becomes deleted and can still be found by performing a filtered search by a system administrator. The administrator has to have full control of the vault or the right to see and read all objects (including deleted ones).

How expert facilitators run great online meetings in Miro

The perfect meeting is an elusive concept. We’re all familiar with the mind-numbing “I talk, you listen” model of the corporate presentation and the chaos of open-ended brainstorms with no clear takeaways. If our calendars are starting to look like brick walls of meeting blocks, this pattern can lead to frustration and burnout. It’s time to challenge the status quo and make meetings more efficient, engaging, and interactive.

Giving Thanks: 5 Ways to Say Thank You to Your Customers

As we approach the Thanksgiving holiday in a year that has been fraught with anxiety and uncertainty, I thought we should pause and reflect on what we have to be thankful for. Here at TeamSupport, we have had an exciting year of new product development, product enhancements, new and improved ways of communicating with each of you, and new members of our team that have come on board to help us grow and better serve our customers in the coming year.