Teams | Collaboration | Customer Service | Project Management

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How to Send Emails with Node.js [3 Different Ways + Code Tutorials]

Almost every web application needs the functionality to send transactional emails in response to various triggers. Events like account registration, password resets, purchase receipts, and user verification are among the many tasks today’s applications need to accomplish via email. These emails are crucial for notifying users of important updates and enabling key user workflows in your application. This post explores three different options for sending email from within a Node.js app.

7 Tips to Increase Productivity When Working From Home

Don’t work from bed. You want your bed to be a place of peace and calm, not work stress. Liz Grossman Kitoyi The situation we are in right now, the pandemic and our so-called “new normal”, has made some drastic changes to the global work scenario. Many global employers opt for work-from-home to save our economy from a new depression. Little did we know that we’d be facing a slightly different depression. Yes, I know, working from home sounds peachy.

Crayons: Coloring web experiences, the Freshworks way

If you have worked on building user interfaces for a large project, you would probably have learned the importance of component libraries. They contain a set of ready-to-use components that help you build UI fast and also maintain consistency across the entire project. Building a consistent and seamless user experience is hard. This is where component libraries can help.

12 Customer Support Tools You Absolutely Need To Have in 2021

In a world that is so technologically-driven, having the right customer support tools is essential to delivering great customer service, keeping employee health in check, and gaining an edge over your competitors. With the range of support tools available today — one for shared inbox, one for bug tracking, another one to allow for inter-team collaboration, and yet another one for project management — how do you identify the tools that you really need?

Mattermost and moderation: Managing access for a more welcome experience

One of the greatest values Mattermost provides to users is the ability to create a space for discussion, issue tracking, and succinct communication, which is made possible by administrators managing access. Our goal is to create a safe and secure communication platform for all of our users. This often comes with the need for tools to help ensure users are communicating in line with the culture of the organization or community to ensure a welcoming and inclusive experience for all.

Waweru Mathenge on Digital Boardroom Security | Convene x CSIA Webinar

Using the right technology is of utmost importance when shifting from physical to digital. What should be the main consideration of boards going digital? Waweru Mathenge, Chairman of the Institute of Corporate Secretaries in Kenya, shares why he thinks cybersecurity should be the priority. This quote is from Going Digital in the Boardroom: Considerations and Challenges, a webinar powered by Convene and the Corporate Secretaries International Association, held on January 27, 2021.

13 Best Virtual Management Software In 2021 (Features, Pricing, Ratings)

Searching for great virtual management software? Managing a virtual environment is not easy. For starters, you need to monitor things like resource distribution, security, and backup. And without a dedicated platform, it can be challenging to know the current status of any virtual machine on your network. That’s why you need virtual management tools. But with hundreds of apps out there, which one should you choose?

Part 1: Three Ways to Achieve Success for Your Customers...and Your Bottom Line

That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions is the most crucial aspect of determining success. Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. The CSA advises that Value Management functionality should also include.