Teams | Collaboration | Customer Service | Project Management

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Part 1: Enabling Collaboration of Customer Support Teams in Remote Environments

“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways.

Courier Live: Sending Notifications via Microsoft Teams

Aydrian and Tony update an existing notification to support Microsoft Teams and work on creating a bot that can be used with Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

Asana tips: How to easily report on data and measure progress

At Asana, we’re big fans of reducing work about work—that pesky 60% of our workday that we spend on rote or duplicative tasks. Think of every time you’ve searched a document for a specific data point, spent precious time chasing for the right stakeholder or approver, or sat through a status meeting that could have been a written report. For team leads, reporting on work and sharing progress metrics is just another facet of work about work.

12 Tips to Create a Truly Valuable Company Knowledge Base

A knowledge base is a self-service centralized repository of readily available information about your business, its products or services, and industry-relevant topics. From the customer’s perspective, an external (or public) knowledge base is a go-to resource for them to learn everything they want about your company. For instance, your external knowledge base may incorporate FAQs, getting-started guides, how-to articles, feature updates, and so on meant for instant self-help.

Integrate and Automate your favorite apps with Microsoft SharePoint using Workativ

Microsoft’s SharePoint is a robust business platform that offers improved collaboration, content management, search and business intelligence capabilities to organizations all over the world. Some of the leading companies are already leveraging these capabilities of SharePoint to increase their business productivity as well as efficiency. However, for many users SharePoint is somewhat difficult to navigate.

How to build beautiful and smart Confluence Cloud pages

Today, it is important to not only document but to showcase your work in the best light. This webinar will help you craft memorable content that is quickly consumable and visually appealing for your teammates. We’ll also focus on how to incorporate smarts on your pages to save you from future inefficiency headaches. Build beautiful pages in Confluence Cloud: Build efficiencies into your pages in Confluence Cloud.

How we manage deployment with Freshworks Cloud Platform

Kubernetes is said to be the platform to build platforms on. In Freshworks’ case, this is very true. Once Kubernetes established itself as the de-facto container orchestration platform, we set out to create a platform around it with certain very specific capabilities in mind. Kubernetes is a complex beast and takes some effort to tame. Once that is done, there are tremendous advantages.