It’s no secret that more B2B (business-to-business) customers are using live chat than ever before. A simple way to get a response from a business without having to call (and often face hold times) or email, chat is a real-time form of communication many businesses leverage daily. But what happens when most, if not all, of your conversations with a customer happen over chat?

Customer service is arguably more important than ever before. Support has emerged as a critical differentiator that now directly impacts loyalty, spending, and growing your business.

First thing’s first: Why are you comparing Google Drive with OneDrive or Dropbox? If you’re reading this dropbox vs google drive review, it’s safe to assume you want to make a more informed choice about choosing your cloud storage solutions. Given how all these three giants are rolling one feature after another, the choice can be tough. And that’s what we are here for - to take the pain out of the dropbox vs onedrive comparison trap and simplify it for you.

Managing remote employees can be a challenge for many team managers — especially if you recently switched to remote work due to the Coronavirus pandemic! But don’t worry, managing remote teams isn’t difficult! To help you out, we’ll cover a few essential tips on managing remote employees in this article. We’ll talk about the challenges of managing remote employees, the best solutions to them and highlight a few essential tools for every remote team.

Basecamp’s newest product HEY has lived on Kubernetes since development first began. While our applications are majestic monoliths, a product like HEY has numerous supporting services that run along-side the main app like our mail pipeline (Postfix and friends), Resque (and Resque Scheduler), and nginx, making Kubernetes a great orchestration option for us.

Being in business for over 13 years, KingHost is a well-known technology provider for website hosting, email marketing, e-commerce hosting, cloud hosting, and marketing automation. Acquired in 2019 by Locaweb, the leader in Latin America for hosting services, communication plays an essential role to maintain market leadership. Let’s dive into their challenges and how Rocket.Chat helped the company to improve increase efficiency in 70%.

Say something meaningful about why you hired them and how they can succeed – no matter where their desk is.

The transition to remote work has all the feels. Like many teams, we’re navigating the transition to entirely remote work. Rather than reinventing the wheel, we’ve turned to our customers and community members for tips. Several of our customers have been operating remotely for years, and have developed effective strategies to empower their workers for success. Here are a few of our favorite tips.

For the last five years, I have worked primarily from home. I also worked from home in the 1990s, attitudes and technology have changed a lot in those 25 years. Now, in response to COVID-19, working from home will be different again in the future. This article explores these past, present and future eras of remote work.