Vivantio Workflows
In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Vivantio Ticket Views
Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.
Vivantio Ticket Creation
In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform: manually through the Vivantio platform, through email automation, or through a custom self-service portal.
Vivantio Customer Success Story: Global Car Manufacturer
Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on his organization’s experience with The Vivantio Platform.
When Do You Know it's Time to Switch Helpdesk?
There are times when a company or its support agents can be unhappy with the helpdesk they use. The reasons for this can vary – either the UI is not user-friendly, or the helpdesk does not easily integrate with other platforms, and many more. Yet, businesses tend to stick to one helpdesk despite their shortcomings – why?
Riot Web 1.5 - Big accessibility improvements, and introducing CIDER: our brand new message composer!
Riot Web 1.5 is out now, landing our brand new message composer with improved accessibility, increased language compatibilty and enhanced stability!
15+ Customer Support Tools Every Support Team Needs
If your business (being it eCommerce, brick and mortar or any other type) is going to attract and retain high-value customers, you have to offer amazing customer support. In other words, you have to build strong relationships, give your customers what they need, and show them you care. So your support team must use the best customer support tools available.
How To Build A Customer Service Strategy And Drive Repeat Business
A good customer service strategy can be extremely rewarding in the age of social media. People love to publicly acknowledge when they’ve had a memorable customer service experience. On the other hand, poor customer service can make them forget all the good experiences your company has offered. Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers.
Setting business goals: the ultimate guide
Goals are crucial for team performance and satisfaction at work. They’re also the building blocks for your business’ vision, and help your team translate that vision into reality. But setting the right goals is a fine art, and if you’re not careful it can cause more harm than good. To help you get it right, here’s a curated list of goal setting resources.
How TV dashboards can help your team achieve goals
You and your team want to make the company vision a reality. To do this, you of course need a well-defined strategy. But you also need to make that strategy crystal clear for the whole company. And your team needs to feel excited by it, pull in the same direction, and have the power to take consistent action. While most companies already aspire to work like this, it’s hard to achieve in practice. Here are some of the challenges you may be up against.