A few years ago, I thought design meant how good something looks. Whether it’s the streaming app that I use to binge watch my favorite TV shows, or the E-commerce website where I get the best deals, how good the interface looks seemed to drive my choices. But today I can tell you—I’ve never been more wrong. As I interacted with more and more products for my day-to-day tasks, I realized that aesthetics isn’t the only factor contributing to the end user experience.

The lack of end-to-end encryption in Skype has long been a concern for security conscious business users. However, in August 2018 Microsoft announced the availability of Private Conversations, offering users the ability to protect chats, calls and file sharing with end-to-end encryption built on the Signal protocol.

If you really set your mind to it, you can do it. Get to the very top. Beat out all the others. That’s how I did it. I just wanted it more, worked hard, and eventually all my dreams came true. I won’t say it’s easy, but it’s up to you!

It’s the whisper on every store owner’s lips, and the shout rising from every eager shopaholic across the country: the Black Friday weekend is coming. November 23rd is fast approaching, with Cyber Monday hot on its heels. Last year consumers spent $19 billion over the Black Friday weekend. And on Cyber Monday alone online spending reached a record breaking $6.59 billion.

The Freshworks Marketplace continues to grow from strength to strength, we’ve added close to 30 new apps and integrations to the platform with more being added on almost a daily basis. Here’s a quick look at some of the apps that were added to the Freshdesk Marketplace in the past month.

Every business has their own unique mission and vision and a unique set of products or services. But they all share one common goal: drive more sales. And this is a goal that requires effort from every department and team within a company. Even employees that don’t directly sell to customers have an impact on this goal.

As Freshdesk users, you constantly provide us with great feedback as our product evolves. Your feedback influences every decision we make as a product team. We recently visited some of our most popular feature requests and we’re excited to be introducing features that many of you had been waiting for. Starting from setting up your account, supervising your team every day, to scaling your support team, working with Freshdesk becomes easier with these feature additions.