Key sharing comes to all devices!
With the latest releases of Riot.im for Android (0.7.05) and iOS (0.6.3), key sharing is now fully live across all platforms: Riot.im web, desktop and mobile!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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What's Good: CSAT Surveys in Zendesk Support
Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.
TSU Webinar - November 2017 - Products
Learn more about how Products in TeamSupport can keep your help desk team organized and improve your customer knowledge!
What's Good: Schedules in Zendesk Support
Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.
Communities (aka Groups) are here!! Announcing Riot/Web 0.13, Riot/iOS 0.6 and Riot/Android 0.7.4
We are super-excited to announce major new releases of Riot across both Web, Desktop, iOS and Android! This is the first time ever that releases for all platforms happen to have lined up in sync… and meanwhile over on the Matrix.org side, there are also releases of Synapse 0.25 (needed for the latest Communities features) and even a new stable 0.3 release of the Matrix Spec itself (after an accidental 16 month hiatus :S)! So: happy release day everyone! :D
Freshworks Revamps Its Flagship Product Freshdesk - Calls It The 'Mint' Experience
Brand new helpdesk experience focuses on delivering modern, agile customer support
October 2017 TSU Webinar - Customer Chat
Learn how Customer Chat can be utilized in TeamSupport for more instantaneous communication with your customers!
Zulip 1.7: Open source team chat
We're excited to announce the release of Zulip Server 1.7, containing hundreds of new features and bug fixes.
Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships
SAN FRANCISCO – October 24, 2017 – Zendesk (NYSE: ZEN) redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.
New Riot.im mobile is here! Jitsi video conferencing, _really_ dark theme, and more!
The latest release of Riot.im is here! We’ve added Jitsi integration to bring much improved video conferencing, plus hot on the heels of the dark theme the really dark theme comes to Android (true black for maximum OLED battery-saving goodness), and experimental widgets-for-mobile lands in Riot.im mobile labs!