In this video, we will be reviewing the ConnectWise PSA integration along with it's benefits. We'll also walk you through the configuration process to quickly configure the integration.

The ConnectWise PSA integration allows for tickets to be automatically created and closed upon Exoprise Alarms being triggered. With tickets being created in ConnectWise PSA, you can begin automatically assigning tickets based on the alarms triggered in Exoprise using workflow rules.

The ConnectWise PSA integration is easy to configure and only takes a few minutes. The integration can also be assigned in bulk to alarms or manually selected for both Service Watch and CloudReady. We have also added functionality to customize the data being sent allowing for additional information to be sent upon ticket creation.

00:00:00 Intro
00:00:10 Streamlining Exoprise Tickets
00:01:00 Configuring The ConnectWise Integration
00:01:10 Creating API Member and Keys
00:01:45 Enable Integration in Exoprise
00:02:05 Configuring Integration in Exoprise
00:02:35 Customizing Integration Data
00:03:20 Mass Assign Integration to Exoprise Alarms
00:03:30 Manually Assigning Integration to Alarms
00:03:45 Other Integration and Alarm Suggestions
00:04:20 Outro

FREE SIGNUPS:
15-Day Free Trial: https://www.exoprise.com/freetrial/
Cloud Health Report: https://www.exoprise.com/healthreport/
Request a Demo: https://www.exoprise.com/nlp/request-a-demo/

COMPANY LINKS:
Resources: https://www.exoprise.com/resources/
Blog: https://www.exoprise.com/blog/
Company Homepage: https://www.exoprise.com

RELATED ARTICLES:
Alarm Variables:https://help.exoprise.com/kb/alarm-hook-templates/
ConnectWise PSA Integration: https://help.exoprise.com/kb/connectwise-psa-integration/
Service Watch Desktop: https://help.exoprise.com/kb/service-watch-desktop-overview/
CloudReady: https://help.exoprise.com/kb/device-groups/