You get what you pay for is a common axiom, one that even applies to infrastructure management solutions. Cloud vendors bundle Digital Experience Management (DEM) solutions with their services, seemingly at no extra charge. But such products lack the capabilities needed to understand how enterprise computing resources function. As a result, corporations do not make needed adjustments and lose time, revenue and increase user frustration.
Budgeting for user experience management solutions has been dynamic recently. When the pandemic hit, corporations freely opened the purse strings to ensure that employees had the tools to work outside the traditional office. The Return on Investment (ROI) for improving the overall Digital Employee Experience (DEX) didn't matter so much. With inflation now the main topic in executive meetings, the strings for DEM/DEX investments have been drawn tighter. Gartner has published a report titled "Market Guide for Digital Experience Monitoring" which states that "enterprises that invest in DEM solutions can expect a 30% reduction in Mean Time to Resolution (MTTR) and a 20% reduction in downtime."
Companies’ reliance on technology grows daily. However, with Information Technology (IT), infrastructure complexities on the rise, overall system performance fluctuates. Any network, app, or service delay hinders individual and corporate performance. Identifying the source of these digital pain points resembles searching for a needle in a haystack. What follows are a handful of tips, so you sift through the hay faster, reduce outages, and improve employee digital experiences.
Before the pandemic, capturing your users' experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid access and usage patterns are much more varied. Work hours, 24×7 availability, collaboration, networking, hybrid, etc. all lead to difficulties in understanding employee Digital Experience. To avoid employees staring at their computer rather than collaborating and accomplishing business-critical tasks, you need to invest in Exoprise's robust Digital Experience Monitoring (DEM) solutions.
Hackers busily work night and day to find the tiniest hole in your security perimeter, so they can compromise your systems. Browsers are the most commonly used application on your enterprise network – and one becoming increasingly difficult to secure. Managing their security certificates became more challenging recently, but Exoprise’s easy to deploy SSL certificate monitoring solutions close up any holes. There is no doubt that your network is constantly under attack.