25 free and customisable feedback form templates
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
December 2024
Customer retention: Metrics, strategies, and examples
Discover tried-and-tested customer retention strategies to keep customers coming back.
AI call centre: How voice and digital channels are changing CX
Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Automated Patch Management Process: Streamline Security and Compliance
Imagine this: you’re responsible for keeping your organization’s systems and software up to date, secure, and running smoothly. It’s no small task. The process of keeping track of security updates, managing patches for hardware and software, and ensuring patch compliance can feel like an endless cycle of frustration.
How TeamSupport Raised the Bar in 2024 and What's Next
As 2024 comes to a close, it’s the perfect time to reflect on the major milestones achieved this year and highlight the innovations we’re looking forward to in 2025. Advancements in Artificial Intelligence (AI) particularly have impacted customer support industry-wide this year, sparking creativity and enhancing efficiency. Our product is growing alongside these advancements. With the leadership of our new CEO, Grant Stanis, we continued to innovate and develop new products this year.
Proactive Support with Live Chat: The Key to Customer Satisfaction in SaaS
In the hyper-competitive landscape of software, the importance of customer satisfaction cannot be overstated. Companies focused on customer service software must leverage intelligent tools and strategies to exceed client expectations consistently. One such tool that plays a critical role in elevating customer experience is live chat. Proactively supporting customers with live chat can be a game-changer, particularly when integrated with a robust customer support solution like TeamSupport.
Setting up for success with Zendesk WFM: Forecasting
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into all things forecasting!
Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
What is customer value? Definition, formula, and importance
Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
Achieving Successful Onboarding in B2B SaaS
Mastering the art of successful onboarding is critical, especially for B2B SaaS companies. An effective onboarding process not only helps in retaining customers, but also in boosting customer satisfaction and loyalty. The significance of onboarding becomes even more crucial when you consider the complexities involved in B2B customer service software.
Infrastructure Security in Cloud Computing
Did you know cybercrime could cost the world $10.5 trillion by 2025? As more businesses adopt cloud solutions and rely on public cloud and private cloud computing environments, safeguarding cloud data is critical. Consequently, understanding infrastructure security in cloud computing and the role of Independent Software Providers is vital for protecting your assets.
Standard AI CEO on going from autonomous checkout to computer vision insights | Sit Down Startup
Welcome back to this week's episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Angie Westbrock, CEO of Standard AI, to explore her inspiring journey from the manufacturing sector to leading a cutting-edge retail technology company. Discover how Standard AI pivoted from autonomous checkout to leveraging computer vision for retail analytics, unlocking valuable insights for retailers. Angie shares her experiences navigating the challenges of product-market fit, the importance of understanding customer needs, and the strategic decisions that led to their recent success.
Setting up for success with Zendesk WFM: Activity tracking and segmentation
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into agent tracking, Workstreams, General Tasks, Untracked time, & URL tracking.
Setting up for success with Zendesk WFM: Setting up and generating schedules
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into Locations, setting up shifts, generating schedules, and rotating shifts.
Freshdesk Team Collaboration | Freshdesk Explained
Discover how Freshdesk transforms team collaboration for exceptional customer support. In this video, Shibin from Freshworks demonstrates how Freshdesk's features like threads, tags, and shared ownership empower support agents to tackle complex issues efficiently. Learn how to streamline teamwork, manage tickets effectively, and provide timely, accurate updates to customers.
Explore recipe: Configuring clickable links for tickets and articles
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Introduction to AI Agents | CX in 60 seconds
Discover how AI agents are revolutionizing the customer service landscape by providing instant, personalized, and secure assistance 24/7. Learn how they adapt in real time, handle complex issues, and empower human teams to focus on what matters most. Whether you're a business owner, support team leader, or tech enthusiast, this quick guide breaks down AI's potential to elevate your customer experience.
Why Does ITIL 4 Break Apart Release Management vs Deployment Management
Ever wondered why ITIL 4 splits out release management from deployment management? These terms used to be the same, but now they’re different. Why? This change is big and shows how ITIL 4 wants to make service management better. In this article we’ll explain why making these two roles clear is key. You’ll learn how it helps in delivering software more reliably and efficiently. What if this one ITIL 4 insight could take your IT service management framework to the next level?
Explore recipe: Configuring clickable links for tickets and articles
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Exporting datasets with Zendesk Explore
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Drill-Down Reporting
Take a look at our brand new drill down reporting in TeamSupport.
Essential ITSM Principles for Achieving Effective IT Management
How well is your current IT management system supporting your business goals and customer satisfaction? Embracing ITSM principles as the foundation of your IT strategy can transform your service management processes into strategic assets. But what exactly does this mean? It means the guiding principles provide a framework for aligning IT with business objectives, not just to manage IT operations but to drive enterprise service management and foster organizational growth.
Drill Down Into Your Data with TeamSupport
Among the valuable feedback we received from our 2024 customer survey, we heard one message loud and clear: You need better reporting tools. We heard you, and we’ve taken steps to improve our reporting functionality, starting with HighCharts. We have updated our reporting to allow you access to dive deeper into your dashboard reporting charts. TeamSupport users are now able to view details around specific data points on a chart, providing access to the data set making up each graph.
How TeamSupport Revolutionizes B2B SaaS Support
In the modern business landscape, providing exceptional customer service is crucial for any company aiming for lasting success. Especially in the B2B realm, where relationships and client satisfaction can make or break long-term contracts, having reliable and effective support mechanisms is essential. Enter TeamSupport, a game-changer in the world of B2B SaaS support.
The 3 biggest AI mistakes + best practices to avoid them
Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Keeping customers satisfied during hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight
How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.