Gartner predicts that spending on public cloud services will rise to 21% in 2023. Most organizations today support fully remote operations and use SaaS services from the cloud. But is your Microsoft Systems Center Operations Manager (SCOM) tool suitable for monitoring mission-critical services like Microsoft 365? Don't get us wrong - SCOM is a comprehensive monitoring tool for servers, infrastructure, and apps such as Exchange and SQL. However, the recently released Microsoft SCOM Management Pack for monitoring Microsoft 365 lacks clout.
Microsoft Office 365 monitoring for the entire company is a big achievement. When the pandemic took hold worldwide, the once "nice-to-have" applications became the "go-to" apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more. But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.
Enterprises moving to Office 365 cloud-based applications require a new approach to ensuring deployment success. Of course, your end-users should receive a fantastic application experience, whether with Teams, SharePoint, OneDrive, etc. But when problems surface with slowness or call quality, the Microsoft Service Health Dashboard provides no visibility beyond their network - leaving IT admins in the dark. Today, I'll walk through a few critical Microsoft 365 use cases for monitoring purposes and how Exoprise Digital Experience Monitoring solutions can help.