Citizen experience refers to the collective interactions and perceptions of the citizen with the government institutions and the services they render. Whether it is about applying for permits and licenses online or a healthcare emergency, people expect accessible, transparent, and secure platforms. A positive citizen experience increases citizen’s trust in the government. However, research shows that their expectations are unmet.

Its people are an organization’s greatest asset. The right technology can be a force multiplier for building the relationships at work that underpin a positive employee experience and drive outcomes like increased talent retention and productivity.

Visual project management allows you to see your project tasks and workload displayed in a visual format. When you can see your work, it’s easier to streamline efforts across your team, stay on track, and avoid potential bottlenecks. Often, this is done as a project timeline, calendar, or Kanban board. Learn more about the most common visual project management tools and how to use each (with examples).

Long-term goals are objectives you want to achieve months or years down the road. Setting this type of goal gives your work purpose, helps you make better decisions, and offers a hefty dose of daily motivation. In this article, we explain how you can use long-term goals to accomplish big things over time, with examples. When you think of an ideal future for your work, what do you see?

The rise of remote and hybrid work arrangements has transformed how modern software development teams operate. With distributed DevOps and Scrum practices now the norm, effectively leading these geographically dispersed and virtual teams has become a critical skill for tech leaders.

Even if you’re not an engineer, if you work in tech, chances are you’re familiar with retrospectives. Some might argue that retros are a waste of time, emphasize the negatives, or can suffer from a recency bias. Despite these challenges, retros are an important part of development work. They help teams learn from past mistakes, celebrate the successes, and — when practiced long-term — can capture trends and patterns that foster more comprehensive insights.

In the ever-evolving world of product planning, staying ahead of the curve is essential. This month, we want to share with you a series of updates designed to streamline your process and enhance collaboration. We’ve fine-tuned the Planner app, turbocharged Azure DevOps collaboration, and built some more features to boost your diagramming experience. These and other enhancements are poised to elevate your productivity to new heights.

This is the fourth part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Employees expect to be heard. To empower and engage them, organizations are turning to unified employee experience (EX) platforms that enable them to seamlessly solicit feedback, measure sentiment and elevate internal voices.

A healthcare tech team has an exciting new idea. They see an opportunity to integrate new app features that support patient care beyond telemedicine appointments, like how-to videos for home exercise programs prescribed by physical therapists and detailed dietary guidelines from nutritionists. So they send out user surveys and develop a beta version for early adopters, who enjoy the new additions. But when they roll out the final version, it’s a flop. What happened?

Waterfall project management is a sequential project management methodology that's divided into distinct phases. Each phase begins only after the previous phase is completed. This article explains the stages of the waterfall methodology and how it can help your team achieve their goals. Project managers have many different types of project management methodologies to choose from. There's Agile project management, Kanban project management, Scrum, and many more iterative processes that you can use.