In 2016, the financial institution used to have different communication channels to support its 100M+ customers: Skype for video calls, a mobile app, website, phone, to name a few. Having so many complex tools around is more of a hassle than a solution. Here’s why.

Team collaboration serves customers holistically. So customers become loyal. Businesses that get it will enjoy loyal customers while others struggle. In one study, 86 percent of business executives said that lack of collaboration or poor communication causes workplace failure. Employees agree more. In that study, 97 percent of employees say that lack of team alignment impacts goals and projects negatively. It doesn’t matter if you aim to win more loyal customers or double your revenue.

Messaging has the highest customer satisfaction score of any support channel, with a CSAT of 98 percent. It makes sense: messaging is fast, personal, secure, and asynchronous—in other words; customers can pick the conversation up at their own convenience, without losing the conversation history. But providing the seamless conversational interactions customers expect requires more than simply offering messaging channels. It starts with choosing the right messaging partner.

Nimbella and Mattermost today announced that they are offering a solution that allows any enterprise using Mattermost to easily build and run custom slash commands and apps with enterprise security capabilities.

Mattermost Release v5.26 is generally available today. The new feature release offers enhancements to member and channel management, logs, channel sidebar, help, and the mobile app. The release includes the following new features.

We’re making it even easier to unlock the value of your software, with deeper integrations and new features for our shared customers

Remote teams are not new. However, they have been in the minority in most industries until recently. But due to the ongoing COVID-19 pandemic, remote working has become the norm for millions of people across the United States and all over the world. This new status quo looks to continue for the foreseeable future. Remote working has its benefits, but also comes with a unique set of challenges. In particular, working from home can be isolating, and people can struggle with productivity.

Let’s get straight to the point - Why did you click open an article that compares Google Meet, Zoom, and Webex Meeting? You, most probably, want to know which one, out of these three, will be the perfect buy for your business. Or perhaps you have questions about their features, pros and cons, and pricing. In this article, we’ll answer the question everyone is asking in the 2020 pandemic - What’s the best online conferencing software to use for both personal and business use?

The NHSX and National Commercial and Procurement Hub has announced its Clinical Communications Procurement Framework. The initiative is aimed at helping NHS trusts phase out pagers and reduce reliance on email by the end of 2021, by adopting modern communication tools. To be included on the Framework, technologies needed to be able to demonstrate that they save time for individuals and teams, support patient transfers of care, and are scalable across the NHS.

We are excited to share great news with you: Rocket.Chat has obtained the ISO 27001 certification! As part of our ongoing efforts to always strive for excellence in everything we do, this is a testament to our commitment to security for all our users. Read more about what this means for you and what we are up to next.