Over the past 30 years, the term customer relationship management (CRM) has evolved with the times—what was once seen as a tool designed to provide visibility into a company’s sales pipeline has morphed into something much more powerful. At its heart, CRM is about managing current and potential customer relationships by collecting and analyzing data.
What do your customers want? This question has been asked more than any other question in today’s competitive business world. Undoubtedly, this era belongs to customer experience, and every company is striving to provide the best possible experience to its customers. While it is crucial to understand your customers, it is equally important to explore the fundamentals of customer interaction. Every great business works on the rule of thumb of seeing the world through the customer’s eyes.
Against the backdrop of the novel coronavirus pandemic, different business operations have adopted a new style of working (work-from-home) and have started functioning remotely to maintain business continuity. Customer support teams too have started supporting customers from the safety of their homes. Amidst the uncertain times, as Jack Ma said, you have to adopt new practices, change existing processes, and do it quickly.
COVID-19 has forced tons of companies to have their employees work from home. But for those who are new to remote working, this transition can be difficult. However, with the right remote work tools, you’ll have no trouble working in or running a remote team! To help you get started, we’ll cover some of the best remote work tools for your business. We’ll highlight their key features, pricing and their alternatives to help you choose the right tool.
Did you know that as many as 77% of high-performing projects use project management software? Both startups and Fortune 500 companies use these utilities to manage deadlines and work schedules for their remote consultants. Project management tools aren’t just for task scheduling and collaboration, though. The statistics show that file sharing and time tracking are the most common uses for this software.
Using the right tools, working remotely comes with numerous benefits. It gives employees independence, enables the company to hire talent worldwide, saves time and money with transportation, reduces ecological footprint and can boost team productivity. In order to prevent the spread of COVID-19, the majority of organizations are asking their stakeholders to keep digital relations.
Suddenly, your whole operation had to move into a remote scenario. As a manager or business owner, you may feel completely lost and unprepared to deal with it. When globally scaled issues like COVID-19 happen, we realize the importance of keeping a business going through challenging times. However, staying productive online requires defining the right tools. Check below the main ones (even internally used by our team at Rocket.Chat) to help your team stay collaborative and efficient.
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With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week, the world is changing, and business simply isn’t business as usual. Most teams responding to customers are transitioning to a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.
