At the beginning of our shift to remote work, Asana—like many companies—encouraged video conferencing as a way to connect with teammates. And while connecting over video has a lot of advantages, prolonged remote work is also bringing to light the fatigue associated with spending large amounts of time on video calls.
At a time when businesses need all the help they can get, ClearHub is offering 10 businesses 4 hours with a top Atlassian contractor free of charge. The offer, which is running on a first come first served basis, will allow 10 businesses that rely on the Atlassian range of tools, the benefit of an expert to iron out any issues they might be having in using or administrating Jira or Confluence, or to help them with hands on work on certain projects.
As we try to assess the impact of the pandemic, our thinking inevitably revolves around how this epidemiological crisis will affect the work of each of us, but also what consequences it will have on the professional scene as a whole. This year, the world faced one of the worst public health crises, disrupting all aspects of our lives. So, what are the implications for the business world? What experiences and possibly lessons can we learn from this pandemic?
The Customer Advocacy team at Zendesk noticed a spike in ticket volume in the summer of 2019. There’s no way we could have known that less than a year later we’d be in the midst of a global pandemic that has resulted in a surge in ticket volumes across a wide range of industries. As the situation continues to unfold, self service is emerging as a practical solution for customers and businesses alike.
If you are working from home for the first time, you may have needed some time to figure out what works best for you. However, when you’re asked to do this for the very first time in a limited timeframe, what do you do then? You turn to someone who has done this before, made mistakes and learned from them, and knows the best practices like the back of their hands.
In Part 1 of our two-part series, we discussed some important steps for better understanding your customers. Having a happy customer is one thing, but how do you go about creating a relationship with a customer where you both feel like each other’s champion?
After moving our collaboration with outside counsel to Slack, communication is faster, more organized and just plain easier Customer Support
Every day, Miro users are creating and collaborating in ways we’d never dreamed up. It’s only by seeing all these projects in the wild we get a glimpse into the possibilities. And what we’ve seen so far is amazing. Many people have already been sharing their boards on social media and in the Miro online community, but we wanted to find a way to bring all of these incredible examples together in a dedicated place that’s useful and actionable for everyone who uses Miro.
Remote work has become the norm. However, the need for meetings and discussion of working issues has not disappeared. Therefore, an important question arose: which program is better. The leaders are Skype and Zoom. I compared them by key settings and found a lot of useful things. By the way, the videoconferencing market is growing. According to studies, its volume will exceed $20 billion by 2024.
Hiring skilled customer service agents is the most important part of providing an exceptional customer service experience. But once you have the right people, in order for them to realize their potential, you need to equip them with the right tools. Now that 96% of people use cell phones, part of supplying agents with what they need is giving them a way to do their job from a mobile device.
