The concept of “customer churn”, or customers leaving a business, is something that keeps executives around the world awake at night. Especially in the B2B (business-to-business) industry, losing just one major customer can make or break a business. So, what can companies do to ensure churn rates remain as low as possible? Here are six tactics.
“Wait. I don’t remember telling you the name of my hometown,” I said with an eyebrow cocked. “No, but I’m an intel analyst. So I know.” Truth be told, I was surprised the conversation hadn’t included more moments like this. I’m sitting in a tavern a few klicks down the road from the FBI’s training academy in Quantico, VA.
There’s a lot of pressure on the term “remote work.” It has been — and will continue to be — a trending buzzword. But, remote work as a concept seems to be thrown around loosely, and often fails to adequately convey all of its radical implications. Remote work is not just a sparkly employment perk. It’s not just working from the couch in pajamas. And it’s definitely not a digital nomad sipping a margarita in Bali while founding his next unicorn SaaS product.
One in four sales managers report being unhappy with their forecast accuracy, according to CSO Insights. However, it’s not always clear what your options are when you’re looking for a better alternative. For starters, most sales forecasting methods tend to follow one of two general approaches. The first is based on analyzing past revenue results and using that historical data to project future earnings, as in the case of a run rate or exponential smoothing formula.
Understanding the latest advancements in artificial intelligence (AI) can seem overwhelming, but if it’s learning the basics that you’re interested in, you can boil many AI innovations down to two concepts: machine learning and deep learning. These terms often seem like they’re interchangeable buzzwords, hence why it’s important to know the differences.
Did you know that 73% of businesses plan to launch SaaS products and make all their systems SaaS by 2020? Swiftly and Smartly, our World is shifting towards ‘Software as a Service’ era. Some of the saas companies are already there, while most others are likely to follow. Vendors and businesses are either building new SaaS products or acquiring the existing ones. Wait for a couple of more years and your workplace will never be the same again.
According to figures from Dimension Data, 84% of organizations that work to improve their customer service offering report an increase in revenue. Looking to invest in customer service, in order to put together a stronger team and boost your business? Here’s the exact way to hire a customer service representative in 2020.
What does it mean to be a great project manager? It’s not about qualifications or degrees (but those are good too, of course). It’s not even about simply delivering on the classic duties and responsibilities of a project manager (although obviously that’s a pretty big part of it). Those things are important. But being a really great project manager isn’t just about tasks, timings, and technical prowess.
There are many things to look forward to this year at Asana. So we talked to a few Asanas from our global offices recently to find out what they’re most excited for in 2020. From customers, to culture, to growth and mentorship, here’s what they had to say.
We’re really excited to announce we are changing our name to HaloITSM. We have had many (over 25!) years of exciting growth as NetHelpDesk, however our product has evolved and our team has expanded. We have grown far beyond a help desk, we now provide a system with serious power and functionality. As a result, we knew it was time to express this growth with a new name and product identity.
