Your call center is likely your last line of defense to a customer potentially leaving for the competition. Here’s how to achieve the best possible call center results.

The demand for skilled technical DevOps engineers, managers, and contractors has grown exponentially in recent years. As more organisations undertake digital transformation initiatives, the need for effective DevOps grows more crucial. However, hiring the right DevOps talent that aligns perfectly with your organisation’s processes, infrastructure, and team culture can prove challenging.

Designing your workday around your top priorities helps you get more done faster – and leaves you less exhausted.

Accessibility is of paramount importance to Rocket.Chat, as we believe that communication tools should be available to all, irrespective of their technical prowess or physical abilities. Accessibility is the cornerstone of our commitment to inclusivity, community and collaboration in regulated organizations. Rocket.Chat recently got BITV 2.0 certified, making it the first-ever collaboration platform to accomplish this feat, not just in Germany but globally.

The Dupont Schedule is a powerful tool that can improve productivity and increase employee satisfaction. Learn how to implement it effectively with Insightful's employee monitoring software and discover tips and best practices for managing employee schedules.

Strategic planning is a systematic process of setting an organizational goal and devising an actionable strategy to realize the same. It involves a detailed assessment of the organization’s current state and the drafting of the aspirational future state. This process is followed by the formulation of a practically implementable plan to bridge the two. Apart from the planning process, it also includes resource management and mobilization to support efficient road mapping for goal achievement.

Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are experiencing problems during audio, video, or screen sharing. This article discusses the new monitoring rules, how Exoprise can enhance the rules, and how to monitor Microsoft Teams effectively.

Becca Grischow can outline an entire novel in just under an hour. You might be thinking, well that’s probably because she’s had a lot of practice. That’s true. Grischow is a Chicago-based author who has worked on more than 50 written and ghostwritten books. But there’s one other factor that makes her a storyboarding whiz: Miro.

Dive into the world of OKRs and discover strategies for impactful team management. Enhance goal alignment, clarity, and adaptability across your organization with Insightful's screen monitor software. Start optimizing your team's performance today – read our guide for actionable insights!

For better productivity and cost benefits in remote work, more organizations are shifting to the future of work. Organizations with office work look forward to distributed work mode as the best alternative. Here the concern they consider the most is how to measure employee performance in a flexible and unmonitored distributed work environment.