Workforce utilization refers to the effective utilization of human resources in an organization. It involves ensuring that employees are working to their full potential, and their skills and abilities are being utilized efficiently to achieve organizational goals. Proper workforce utilization is crucial for any business to thrive and stay competitive in the market.

“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Though some industries might slow down during the month of December, others get more hectic and tensions can run high. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.

Ever wondered why some agencies consistently outperform others? It's all about harnessing effective business performance. This isn't merely about surviving — it's about thriving amid fierce competition. Improved business performance can transform your agency, boosting productivity, enhancing customer satisfaction, and building a robust bottom line. This guide seeks to provide actionable insights to help agencies transform their business performance.

If your organization struggles with employee productivity, you aren’t alone. Many organizations face challenges with keeping teams active and engaged. Our comprehensive guide to boosting employee productivity offers actionable tips and strategies for maximizing output — without burning out your workforce.

This year the team at Geckoboard have been hard at work on a range of features and updates that add even more value for you, our customers. First we talk through four brand new features that have the potential to expand the ways you can use Geckoboard to visualize your KPIs and improve team performance.

We’re excited to announce the release of Zulip Server 8.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.

Many of you might only know Miro as the visual collaboration workspace, but we also have a Developer Platform, an ecosystem of tools and services that supports and accelerates app development on top of Miro.

Are you tired of project failures derailing your hard work and investments? Or Ever wondered how some projects seamlessly navigate challenges while others crumble under pressure? In project management, success is not just about executing tasks; it’s about foreseeing and mitigating risks effectively. This staggering statistic underscores the importance of implementing robust risk management strategies in project planning.

Making business operations lean & efficient is essential in today’s business world. People spend a lot of effort and money trying to make their businesses more efficient. Time is precious because when a business works well, it can do more in less time. But did you know that many businesses in the US (around 75%!) have a big problem? Some employees are stealing time from work.

As custodians of organizational order, a board administrator is typically accountable for supporting the management of board governance, policies, and procedures. They essentially provide administrative support to the board — may it be scheduling meetings or preparing board documents. In this guide, we’ll explore the duties and responsibilities of an administrator, and the skills and knowledge one should possess.