Teams | Collaboration | Customer Service | Project Management

Latest News

Omnichannel Customer Service: Seamless Support Across Channels

Your customers expect to engage with your business on their terms, through the channels they prefer. Omnichannel customer service is a strategy that allows businesses to provide seamless and personalized support across all channels throughout the entire customer lifecycle. By implementing an omnichannel approach, businesses can improve customer satisfaction, loyalty, and overall experience.

The ROI of internal communications: How to build a business case for a modern intranet

This article was originally published on Jan. 19, 2021, and was updated on Nov. 21, 2023. As an internal communicator, you know the value internal comms brings to the table. But can you prove that value to decision makers in your organization — the folks who hold the budget for IC software, tools and services like a modern intranet?

New Reports & Historic Rates and Costs support

Dashboard, Projects, and Users Reports have been completely redesigned to display more and better data. At the top of each report, a summary of totals for the selected period is presented. All charts and tables have been redesigned, including information on scheduled time entries, work schedules, custom fields, time-off, rates, and costs. Highlights: The reports offer enhanced information by integrating work schedules and scheduled time entries, providing deeper insights.

Optimize Your Project Workflow with Insightful-Teamwork Integration

Maximize your project's success with the Insightful & Teamwork time tracking integration. Our article provides essential insights into optimizing workflows and increasing team productivity. Dive in now to transform your project management approach!

Sponsored Post

Workflows in Education: How To Leverage Workflow Automation

Every school encounters a wide range of administrative tasks. Workflow automation software is revolutionizing education by easing the burden of these duties. From managing admissions and scheduling classes to tracking student performance and coordinating events, the list is exhaustive. These crucial responsibilities can distract educators from their primary role: teaching. Imagine an environment free from piled-up paperwork, where schedules update themselves, and notifications arrive autonomously.This isn't a far-fetched dream.

Network Overhead, Latency with Secure Access Service Edge (SASE)

Digital Experience Monitoring (DEM) has become an area of focus for Secure Access Service Edge (SASE) vendors. As businesses adopt SASE or security-as-a-service technology for compliance and security, they must consider the overall employee digital experience. SASE architectures add network overhead and impact performance, response times, and latency. In this article, we will delve into.

Exoprise Digital Workplace Insight 2023

In the constantly shifting sands of the IT landscape, keeping pace with the rapid technological advancements and fluctuating economic conditions is a challenge that IT professionals face daily. The Exoprise Digital Workplace Insight 2023 Survey provides a crucial barometer for these changes, offering a comprehensive view of the industry through the lens of those who navigate its complexities every day.

Software for Team Management (Include Monitask)

Are you looking for a better way to manage your team? If so, you’re in luck! There are many top-rated software solutions available that can make team management a breeze. In this blog post, we will take a look at 10 of the best team management software solutions on the market today. We’ll discuss what each one offers and how it can help improve team productivity.

Remote Work's Achilles Heel: Employee Behavior and Its Impact on Cybersecurity

Uncover the hidden dangers of remote work as we delve into employee behavior and its impact on cybersecurity. Learn about the common pitfalls and how to implement best practices to keep your company's data secure. Equip your remote teams with Insightful to maintain a safe and efficient work environment.