The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and now it will also change your IT service offering. We’re very excited to introduce you to InvGate AI Hub. InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams.

Discover how recent surveys and insights on Return-to-Office (RTO) mandates are reshaping the future of work. Explore strategies to balance organizational goals with employee preferences, including monitoring remote workers for enhanced productivity and satisfaction.

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.

Scheduled Reports: We’re thrilled to announce an upgrade to our scheduled reports feature! Now, you can effortlessly send reports to multiple email recipients, even including individuals outside your organization. Automatically send your time reports to the management or your clients. Live Shared Reports: Your Shared reports have received a significant upgrade – they now automatically update on the public URL.

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

As business leaders, you must understand the pivotal role of compensation policies in fostering employee morale, work performance, and overall satisfaction within the company. In today’s business management approach, fair compensation for employees’ extra time and effort is a prominent aspect that continuously demands attention. Especially, during peak work times when employers ask their employees to work beyond regular hours.

Want to know how time tracking employee software can create the perfect remote work setting? Uncover the perks of running a focused remote team and learn to streamline operations, boost productivity, and create a culture of accountability and transparency.

The changing nature of online work shows how the job market and office culture are changing in general, especially in the white-collar sector. As the story goes on, several important themes and meanings become clear. These will have a huge impact on the future of work. Fully remote staff were more likely to be cut last year than their colleagues who worked in office, according to Live Data Technologies, an employment data firm that analysed the status of two million white-collar workers.

Getting feedback can be intimidating, but avoiding it only makes things worse.