As the end of another year approaches, you may be counting down to the start of the festive period (or maybe even dreading it). This time of year can go one of two ways, either you’re very busy finishing up before January, or your team begins to wind down and get into the holiday spirit. Either way, this can cause a shift in the way your team is working. In this case, we’re specifically referring to the engagement with key metrics.

Customers expect quick involvement when seeking assistance, focusing on speed and quality. Balancing the two continues to be a complicated task. Fortunately, utilizing web chat solutions along the customer lifecycle will drastically accelerate and enhance conversation and increase the quality of customer service. Web chat has developed as an interactive mode of customer communication. Web chat is the ideal way to satisfy and exceed customers’ expectations at a higher ROI.

Now that you are using Miro and seeing its benefits for collaborating and innovating with your team, how do you get the rest of them using it too? Here’s how we recommend presenting the Miro to your teammates and coaching them through the why, what, and how, so you can start working together.

Employee leadership development is a topic of discussion for organizations worldwide as they look for ways to increase efficiencies and retain top talent. Betsy Leatherman, Global President of Consulting Services at Leadership Circle, calls this cultural shift the “democratization of leadership.” In a recent interview, we discussed the many benefits of employee leadership development and strategies for empowering employees to become great leaders.

Managers often view CRM and CMS as optional or opposing tools. Granted, both CRM vs CMS tools serve differing purposes; however, using them simultaneously can boost your customer data management efforts through the roof. In this guide, we will deep-dive into understanding the key differences between CRM vs CMS and learn when you should use which tool. Let’s go!

Element Server Suite (ESS) is Element’s flagship offering: a truly enterprise-grade Matrix distribution that lets you run your own secure, interoperable real-time communication, at scale, on your own terms. Think of ESS as the ‘special sauce’ which binds together all the component Matrix projects into a single coherent, supported, scalable deployment - complete with beautiful admin and installation interfaces, unifying all of Element’s enterprise products!

When you work for a remote company, it can be challenging to balance work and life. You might feel like you’re always at work or never have time for anything else. This can be frustrating and overwhelming. It is possible to successfully balance work and life when working from a remote company. This article will teach you the five most effective ways to do just what you want!

Welcome to our guide on crafting an effective ITSM roadmap! In today’s fast-paced business world, it’s more important than ever to have a clear plan in place to manage your IT journey while ensuring organizational success. This guide will introduce you to a user-friendly ITSM roadmap template that will help you plan, execute, and succeed in your IT journey while meeting your tailored needs.

With the holiday season in full swing and the end of the year quickly approaching, your team is in the thick of wrapping up loose ends and planning for next year — along with enjoying some festive get-togethers and hopefully taking some well-deserved time off. But there’s one more thing that should be on your to-do list during this busy season: gratitude. Looking for some fun and memorable ways to offer praise, encourage camaraderie, and extend a hearty thank you?

In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI now forms the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals and art. With generative AI, there’s a strong sense that understanding how it can be used is uncharted territory.