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How to increase client retention with innovation

Maintaining client relationships and preventing churn is a never-ending battle for most companies, B2B and B2C alike. Based on our users’ experience, we’ve identified that client churn is most commonly linked to low work output, lack of innovation, and employee engagement. Preventing client churn is not only a key profitability driver, but it can also contribute to expansion and acquisition through referrals and relevant case studies.

Top 5 benefits of collaboration in healthcare

Why is collaboration in healthcare so important? Patient care is a collaborative endeavor. Delivering a high-quality patient experience and healthcare requires knowledge, skills, and efforts from interprofessional teams. Teamwork also reduces the burden on healthcare providers so they can focus on their core, critical operations. In this blog, we explore the benefits of promoting collaboration in healthcare and expert recommendations to improve the same.

Change Management SLA: Unveiling the Impact in ITIL

Things You Will Learn in This Article: You’ve landed in the right place if you’re currently tired of experiencing the chaos associated with the process of planning, implementing, and guiding your organizational changes effectively. If you’re overwhelmed by an influx of service requests and you’re struggling to meet your company’s IT service delivery promises, then you may be happy to learn the solution may be as simple as a Change Management SLA.

8 proven customer retention strategies

For an agency, winning over new clients is only part of the journey. Once you have them, how can you make sure you keep them? (Or even more ideally, maximize those contracts’ value?) Some might think the answer is simple: Just provide excellent service, right? Not quite — although that is a critical piece of the puzzle. So, what works best?

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How To Optimize Your Consulting Workflow

A streamlined consulting workflow is not just a luxury-it's a necessity. If you've found yourself here, you're likely grappling with a range of different concerns: Rest assured, this article aims to address these concerns and offer practical ways to begin optimizing your consulting workflow and elevating client experiences. With decades in the consulting industry, I've witnessed, firsthand, the evolution of consulting workflows. By blending tried-and-tested methods with the latest tools and technology, I've helped firms revolutionize their consultation processes.

Intranet ROI: Guide to measuring hard and soft returns

Tightening budgets mean it’s more important than ever for internal comms, IT and other intranet stakeholders to measure intranet ROI. Proving a strong return on investment will help convince budget-holders to devote the resources needed to keep your intranet in tip-top shape — or replace it with a stronger solution.

Mastering Employee Monitoring: An All-encompassing Guide to Tools, Techniques, and Best Practices

Employee monitoring has long been an argumentative issue in the workplace, but the numbers don’t lie: Organizations that track their team’s internet use through employee monitoring see a 33% increase in productivity in just one month. Did you know that many of us lose nearly a whole day each week to activities that aren’t work-related? Studies reveal this amounts to about 8 hours weekly, not counting lunch breaks or other necessary pauses.

What Should Experts Do for Full-Time Equivalent Employee Hours Calculation?

FTE is essential for understanding employee hours and resource allocation. It plays a key role in budgeting, benefits administration, and legal compliance. Full-time equivalent helps forecast workforce needs, ensures legal compliance, and may even impact tax credits. It delves into the complexities of employee workload assessment and its impact on organizational efficiency.This blog is a comprehensive guide to Full-Time Equivalent (FTE), a vital metric in workforce management.