Your product roadmap gets everybody on the same page about the vision and direction for your product — from what goals you’re aiming for to what features you’re working on (and what ones you’ll work on next). It’s chock full of valuable information for your internal team members and external stakeholders. But that doesn’t make any difference if people can’t actually understand it. Roadmaps can quickly become unwieldy.

It’s another new year and potentially a new IT service management (ITSM) budget for many. But what ITSM trends should your IT organisation be focusing on? The quick answer is “those that will help improve what matters most to employees and business outcomes”. However, this isn’t really what you came to this blog to read about. So, to help, here are some of the top ITSM trends that might apply to your IT organisation in 2024 and my thoughts on some of them.

An onboarding process is a structured approach to welcome new hires and set them up for success. When done right, onboarding helps new employees learn quickly, grow in their roles, and understand why their work matters. Learn about the benefits of great onboarding and how to achieve them, plus create your own onboarding process with four simple steps.

There was a time when people used to manually convert images into text for editing, sharing, or printing. It was a time-consuming and tiring task that left the extracted text with human errors, thus requiring editing, which again takes time. With the invention of OCR (Optical Character Recognition) technology, this tiring task has become the simplest and easiest.

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation.

Every single company has something in common. For this single aspect, industry is irrelevant. We’re talking about that bottom line. Dollars. Profit. Greenbacks. Bread. Cheddar. However, you want to put it. Every business is in business because they want money. They need it to pay employees, innovate to build better products, provide necessary perks like insurance, and so many more. A major part of all company finance is invoicing.

Employee monitoring software is a useful software for improving productivity in the workplace. The workplace can be an office or your remote location. Employee monitoring helps in understanding workforce analytics. It gives an insight into when employees are working and how they are performing. Earlier, the employee was associated with tracking employee hours and oversights related to it, which helped in understanding the concerns of employees and the organization.

We are in a time where all businesses are heavily relying on employee monitoring software in India, and at this time, understanding and navigating through the employee monitoring laws that keep an eye on these employee monitoring tools or employee tracking software is a very important thing for the organization, even if you are using a top employee monitoring software, but if it’s not abiding by the law, using it is not ethical.

Standard operating procedures (SOPs) map out how your company or team performs a specific procedure or work process. You can use SOPs to improve communication and consistency among team members and make training easier for new hires. Read on to learn how to write an SOP. The most efficient teams have processes for everything, from best practices to naming company file folders. Teams perform these processes routinely and get better at them over time.

Nick Sinclair, Founder & Managing Director of TOA Global, and host Liam Martin discussed the changing accounting landscape and how artificial intelligence (AI) is changing the sector in a recent episode of the Future Workforce podcast. This conversation illuminated the fine line that accounting must walk between automation and the essential human touch.