Do you ever think that all your friends have better jobs and you, with better skills and experience, are still struggling with job security? Does being perfect all the time trouble you? Feeling imposter syndrome at work? All these emotions are because of imposter syndrome. Don’t know what imposter syndrome is? How does it affect you? Why does it occur? How to treat it? This blog will answer all such doubts. Here we will help you understand imposter syndrome in depth and find ways to prevent it.

In 2023, collaboration apps are integral to the operations of modern enterprises. Among them, Microsoft Teams stands tall, having played a pivotal role in shaping how businesses communicate. But, we see more and more businesses looking for MS Teams alternatives. Why? The major event that propelled the search for suitable alternatives to Microsoft's flagship communication app is MS Teams' unbundling from the rest of the MS Office package in Europe.

In the modern business environment, delivering top-notch service isn’t just a goal; it’s the lifeline of success. But how do you ensure that your services consistently meet or exceed expectations? That’s where Service Level Agreement (SLA) monitoring comes into play, and let me tell you, it’s more than just charts and numbers. Think of it as your trusted compass guiding you toward service excellence.

Atlassian enters into a definitive agreement to acquire Loom.

In this post, we will be taking a look at some of the ways US companies can ensure their outsource partners are accounted for.

Determining which task to tackle first can be a huge issue. In this post, we will show you a few ways you can prioritize your workload.

Popular Chat Software Trends: Chat software gives invaluable capabilities to improve customer satisfaction and experiences across all sectors when used effectively. Providing exceptional customer service that cannot be matched by your competitors is crucial for business success. As conversational platforms continue to transform service teams’ capabilities, there are a few key trends that have emerged in chat software that empower brands to better support customers now and in the future.

Setting help desk priority levels ensures every ticket is categorized and solved according to urgency and relevance. It creates the foundation for a proactive support strategy, helping your team to meet resolution times and avoid major issues or disruptions. For them to work successfully, you need a clear help desk ticketing process flow and InvGate Service Desk to automate it. If you have the two, you're set to succeed. How? Keep reading to find out!

A healthy work-life balance is something everyone strives for. Employees with a harmonious work-life balance are more satisfied in their jobs, more productive at work, and more fulfilled at home. But finding that balance can be difficult. That’s why we’ve gathered 14 top tips to help you improve your work and personal lives. Read this guide to discover how to establish a healthy and productive work-life balance.

Today, as the IT world keeps evolving at lightning speed, achieving top-notch service quality is more than just a goal—it’s the key to staying ahead. This is where SLA (Service Level Agreement) reporting comes into play, and trust me, it’s more than just numbers and graphs. Think of it as your organization’s secret sauce, ready to steer you away from service pitfalls and towards your journey to excellence. But how exactly does it work? Well, let’s take a closer look!