Things You Will Learn in This Article: Helpdesk ticket priority levels come into play when you’re part of a customer support team and you understand not all support requests are created equal. Some require immediate attention, while others can wait. But how do you ensure your team is addressing critical issues promptly and efficiently, without overlooking less urgent ones?

Do you remember the days when the only way to receive customer support was to sit on hold for hours waiting to speak to an agent? How frustrating it was to explain your issue over and over? Thankfully, that is not the only option customers have today. The rise of service desk tools has revolutionized the way organizations provide customer support. This is only part of the reason why choosing the best service desk tool is key to delivering stellar support and boosting productivity company-wide.

Companies wishing to move from their legacy IT systems, outdated servers and unreliable hardware are regularly migrating their businesses to the cloud. The benefits of cloud computing and various cloud-based project management solutions – including Atlassian, Confluence, Jira, Bitbucket, and an array of others – have allowed businesses to adapt, evolve and scale successfully.

Driven by the development and sophistication of business technology in recent years, “digital transformation” has become one of those ideas you hear everywhere. From boardrooms to break rooms, technology is transforming the way we work. It’s certainly true for employee productivity. Now we have the tools and technology to solve just about any business problem. Not surprisingly, cost savings are a big focus for firms undergoing digital transformations in 2023.

Our director of product shares the priorities and values rooted in the making of our native AI tools.

In this thrilling era of artificial intelligence (AI), we’re not just witnessing a technological evolution; we’re at the brink of a human revolution. The promise of AI is dazzling, offering gains in efficiency and productivity. But too many leaders are racing towards a future without giving enough thought to change management in the AI era.

Updating to the latest version is a vital part of digital housekeeping, and shouldn’t be skipped. Every time you postpone an update, you are exposing your system and information to security threats. How exactly? Outdated software may harbor security flaws that malicious parties can exploit to gain unauthorized access and take advantage of sensitive data.

Better work life balance is an objective many employees strive for in their professional lives. A 9/80 work schedule is one method companies are using to help their employees achieve their goals. This unique, new schedule allows employees to work extra hours over a two week period, which can then be compensated with additional time off, enhancing employee productivity and satisfaction.

The traditional 9-to-5 is being reshaped; businesses are embracing new rhythms to resonate with their diverse workforce. Amidst this reshaping work dynamics, a pressing concern surfaces: How can organizations balance sustaining productivity and safeguarding their team’s well-being? Is it possible to provide flexibility without sacrificing operational efficiency? The 2-2-3 work schedule isn’t just another trend—it’s a testament to evolving workplace dynamics.

Do you want to master the art of managing a virtual team? Then you’re surely in the right place. This article will show you how a virtual office works, it's setting up procedures, and the necessary virtual office management software. By the end of the discussion, you’ll be able to grasp why a virtual office is required and if a virtual office is worth it. Nowadays, virtual office management is replacing the prevailing norm of traditional office management systems.