As a call center manager, you’re constantly trying to strike a balance between scheduling enough agents to handle calls and keeping your staffing budget as tight as possible. To hit your call center KPIs (key performance indicators) reliably, getting this balance right is essential. However, you’re wasting time and money if you’re not using a proven forecasting method or still scheduling with spreadsheets (or pencil and paper).
It's challenging to hold the role of project manager. To lead and supervise teams during the project's planning, execution, resource budgeting, controlling, coordination, and delivery, project managers need a broad range of project management abilities.
In an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a necessity. A customer service channel strategy determines how your business will communicate with customers, addressing their concerns, resolving their issues, and ensuring their satisfaction across various channels. It is a roadmap to customer satisfaction, loyalty, and ultimately, business success.
Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.
In today’s digitally-driven workplace, where time is money & efficiency reigns supreme, understanding how to decode & optimize productivity has become crucial for every IT project manager. Whether you’re leading a team of developers or overseeing complex systems integration, this blog post will help you with: That will equip you with the necessary knowledge, tools, & tactics to measure, monitor, & maximize your team’s efficiency. So let’s get started.
For many businesses selling SaaS software and other modern tech solutions, the product mindset is built right into the corporate culture. But companies in older industries, such as bricks-and-mortar retail stores, have yet to embrace the product mindset – or, in many cases, even the product management role in general.
