Teams | Collaboration | Customer Service | Project Management

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Digital Transformation Case Study: Challenges, Solutions, and Success Story

Once upon a time, in the bustling city of Mumbai, Mr. Murthy ascended to the prestigious role of CEO at the venerable XYZ Bank. As an ardent visionary, Mr. Murthy keenly grasped the urgency of digital transformation to secure the bank's standing in the swift currents of modern finance. Filled with excitement and determination, he embarked on a compelling journey to lead the bank into the digital age. ‍

Millenials, Gen Z, Gen X. What are Their Attitude Differences in the Workforce

There are three main generations in the workforce today: millennials, Gen Xers, and Gen Zers. Each generation has a unique attitude that can impact team performance. If you want your business to thrive in today’s fast-paced world, it’s essential to understand how these different attitudes can work together. In this blog post, we’ll discuss the different attitudes of each generation and strategies for combining them in the workplace.

Product management vs. project management: A comparison of roles and responsibilities

Managing change, creating common vision, and reaching desired outcomes are the three most vital priorities for anyone responsible for leading teams. In many agencies, this includes project managers, product managers, or both. While the names and day-to-day tasks of project managers and product managers may be similar, it’s worth understanding the significant differences between the roles. At a basic level, it’s as simple as it sounds.

Hiring a Bookkeeping Virtual Assistant: What You Need to Know

From defining virtual bookkeeping assistants to understanding their immense benefits and ways to hire and manage them, this comprehensive guide equips you with everything you need to know. Learn how Insightful's software for monitoring employees plays a critical role in facilitating this process.

Minute-Taking: 6 Best Tips for Meetings in Teams

Whether you hold a meeting in person or online, it’s easy to forget items discussed with the deluge of information that’s usually presented. Fortunately, taking meeting minutes is an excellent way to increase productivity and generate a precise record for later use as a reference point. On platforms like MS Teams, minute-taking is no longer done manually but through software such as Convene in Teams (CiT).

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Best Practices for SaaS and Network Incident Management

Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize the potential damage and get their systems back online ASAP. Integrated incident management and a strong End User Experience Management (EUEM) platform that provides synthetic and real-user monitoring is a foundation for meeting that objective.

InvGate Service Desk-Active Directory Integration Walkthrough

If you are looking to unify User Management capabilities into your IT Service Management solution, the InvGate Service Desk and Active Directory integration will do the job. By connecting these two tools, you can centralize user accounts, automate user provisioning, and enhance security measures throughout your IT Support process. Join us as we walk step by step through the configuration process and explore how this integration can positively impact your ITSM operations.

5 strategies for getting clients to pay on time

When late payments are the rule and not the exception, the stability of your agency is at risk. Find out how to maintain cash flow with our five tips for getting clients to pay on time, every time. A recent Chaser study finds that 87% of businesses report that their invoices get paid after the due date. If you don’t have a system for ensuring clients pay you on time, you’re limiting your growth and sacrificing almost half your revenue.