Teams | Collaboration | Customer Service | Project Management

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5 ways your dashboard can improve team engagement this festive season

As the end of another year approaches, you may be counting down to the start of the festive period (or maybe even dreading it). This time of year can go one of two ways, either you’re very busy finishing up before January, or your team begins to wind down and get into the holiday spirit. Either way, this can cause a shift in the way your team is working. In this case, we’re specifically referring to the engagement with key metrics.

How Remote Companies Succeed at Work/Life Balance

When you work for a remote company, it can be challenging to balance work and life. You might feel like you’re always at work or never have time for anything else. This can be frustrating and overwhelming. It is possible to successfully balance work and life when working from a remote company. This article will teach you the five most effective ways to do just what you want!

How Product Designers Use CAD Workflows For Efficiency

Navigating the intricate world of product design requires tools that lend precision to creativity. As we delve deeper into the digital age, it's clear that Computer-Aided Design (CAD) has emerged as a trusted ally for designers. Echoing a global digital shift, CAD tools are enabling designers to work more efficiently and bring their most ambitious concepts to life.

Data retention controls added to Admin Console!

Element Server Suite (ESS) is Element’s flagship offering: a truly enterprise-grade Matrix distribution that lets you run your own secure, interoperable real-time communication, at scale, on your own terms. Think of ESS as the ‘special sauce’ which binds together all the component Matrix projects into a single coherent, supported, scalable deployment - complete with beautiful admin and installation interfaces, unifying all of Element’s enterprise products!

8 best web chat solutions in 2024

Customers expect quick involvement when seeking assistance, focusing on speed and quality. Balancing the two continues to be a complicated task. Fortunately, utilizing web chat solutions along the customer lifecycle will drastically accelerate and enhance conversation and increase the quality of customer service. Web chat has developed as an interactive mode of customer communication. Web chat is the ideal way to satisfy and exceed customers’ expectations at a higher ROI.

CRM vs CMS: Which One Is Right for You (& When)?

Managers often view CRM and CMS as optional or opposing tools. Granted, both CRM vs CMS tools serve differing purposes; however, using them simultaneously can boost your customer data management efforts through the roof. In this guide, we will deep-dive into understanding the key differences between CRM vs CMS and learn when you should use which tool. Let’s go!

How Technology Is Revolutionizing Communication In The Transportation Sector

There was a time when transportation technology focussed almost solely on speed. Bullet trains and Concorde airplanes were the high standards of travel innovation, and the notion that faster was better reigned supreme. Nowadays, new goals are taking precedence in the transportation sector. Accessibility, sustainability, and efficiency are hot topics, while journey planning, tracking, safety, and security sit high on the priority list for both operators and consumers.

How IT project managers succeed with project management software

Let’s face it: IT projects are notoriously complex. So is managing them. With shifting client requirements, unknown endpoints, finicky development languages, and the constantly evolving nature of technology itself, information technology projects face more potential hurdles and pitfalls than their analog counterparts. To overcome these challenges, IT project managers have specialized training and often more experience.

Avoid these three generative AI pitfalls - and what to do instead - according to IT leaders

In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI now forms the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals and art. With generative AI, there’s a strong sense that understanding how it can be used is uncharted territory.