Note: If you aren’t seeing Clients in your left-side navigation, not to worry! Click here to learn about how to enable it. When managing multiple clients and their projects, the last thing you need to worry about is manually cobbling together metrics across their projects just to get a sense of how things are going, or realizing you have a client directory with gaps and outdated information. Being the only platform built to run client work, we have just the fix for you!

Turning the corner into the second half of our ten-part series covering The Complete Guide to Customer Service Transformation, the sixth post of this series will dive into the intersection of service and technology. In the digital age, it’s not just about having data; it’s about leveraging that data to improve customer service and satisfaction.

Basecamp has long been a trusted project management tool for teams worldwide. Its intuitive interface and robust features have made it a favorite among professionals in various industries. However, did you know that by leveraging Basecamp’s time tracking capabilities and integrating powerful tools, you can take your productivity and project management efficiency to new heights?

Mention the word “timesheets” to someone who has worked at an agency and it’ll probably send shivers down their spine and have them running for the hills. It’ll conjure up memories of frantically going through emails and to-do lists on a Friday, and somehow making things add up to 40 hours for the week. We’ve all been there! For an industry so dependent on good time management for success, it can be difficult to explain why most agencies struggle to do it effectively.

We have arrived at the halfway point in our ten-part series covering The Complete Guide to Customer Service Transformation. We’ve talked about engaging leadership and sparking teams, and now, let’s examine how to meet and exceed your customers’ expectations while optimizing their journey with your business.

Setting SMART goals is essential for HR managers to make a meaningful impact on their organizations. However, 67% of HRs fail to set SMART goals and end up facing a certain set of challenges such as: In this blog post, we will explore the significance of SMART goals in HR management. By understanding the key principles and strategies behind SMART goals, HR managers can effectively align their objectives, track progress, and achieve tangible results. Let’s dive in.

In today’s fast-paced business environment, effective project management is crucial for success. Basecamp, the popular project management tool, offers a range of powerful features to help teams collaborate and stay organized. However, did you know that you can further enhance Basecamp’s capabilities through add-ons and customization? In this article, we will explore how you can unlock the power of Basecamp add-ons, customize your workflow, and achieve greater success in your projects.

In today’s dynamic business landscape, where change is inevitable, having a well-crafted succession strategy or plan is crucial. It allows businesses to navigate transitions smoothly and minimize disruptions. Whether you’re a small startup or an established enterprise with an e-commerce store, succession strategy provides a roadmap for grooming talented individuals who will drive your business forward.

Even if your program is of a higher caliber, without reliable communication APIs, your software can be still obsolete. This blog will apprise you of the industry's best providers.

A hybrid office is the future of work. By 2050, it is estimated that 75% of the workforce will be working remotely, at least part-time. Businesses are starting to have a hybrid office policy, allowing some employees to work in the office on certain days and remotely on others. This flexibility appeals to all generations of workers, from baby boomers to Gen Z.