Employee retention is a major challenge for businesses of all sizes in today’s fluid job market. On average, businesses spend about 50% of their employees’ annual salary just to find a replacement for them. Additionally, according to SHRM the average time to fill a position in 2024 is around 44 days across all industries. High turnover rates cost companies significant time and money. Moreover, they disrupt productivity, damage morale, and hinder long-term growth.

‍ A community engagement strategy refers to the concerted approach of involving stakeholders in organizational initiatives, policy formulation, and decision-making. Boosting citizen participation enables access to ground-level insights and promotes informed decisions. Several countries have successfully involved citizens in the policy formulation and decision-making process.

In 2024, Scoro was awarded the “Workplace Mental Health” silver label by Peaasi.ee, highlighting our commitment to prioritizing employee mental well-being and fostering a healthy work environment. At Scoro, we believe that the well-being of our team drives our company’s success. Here are 10 ways Scoro supports employee mental health and well-being.

Imagine that your business needs to focus simultaneously on core operations and non-core activities like customer management. Both require experts to handle them. But it's costly and effortful to manage all sides of your company equally. That's the point at which call center outsourcing hits the business model to leverage the power itself. Here, the experts take care of customer interactions with class and precision. Outsourcing isn't just cost-cutting; it's reaching out to the world.

Remote work is not a simple trend anymore. With employees demanding more flexibility and companies seeking access to world wide talents, remote work opportunities are ever growing. But as an opportunity seeker like yourself, how would you know what are the best industries for remote work opportunities? To answer that, I’ve pulled off an extensive research on the booming work-from-home industries. Here is what you’ll find here.

Fractional executive software is reshaping how organizations engage and collaborate with high-level talent on a part-time or temporary basis. These platforms provide a streamlined approach to managing fractional executives, enabling companies to collaborate with top-tier expertise without the commitment of hiring full-time employees. Are you… If so, you’re in the right place.

Understanding help desk statistics can significantly impact your business strategies. Why? Because they help you adapt to evolving customer expectations and improve service efficiency.There are many help desk statistics and facts that can illuminate key areas of your customer service operations. By analyzing these metrics, organizations can identify strengths and weaknesses in their support systems, allowing them to make informed decisions that enhance overall performance.

In today’s fast-paced workplace, people may need help focusing and working. Common workplace distractions may hurt employee productivity and workforce management. According to an Udemy poll, 70% of workers admit to becoming distracted at work, with 16% claiming to do so constantly. Understanding these distractions and developing a plan to counter them are necessary to maintain employee engagement and productivity.

Technology exists to improve our lives — to help us connect faster and create better. But we’ve reached a point where the always-on nature of technology is sabotaging workplace productivity. Digital wellbeing is the concept that technology should be tuned to everyday life instead of dictating lifestyles. It promotes a healthy relationship between people and tools, which improves mental and physical wellbeing.

Running a busy IT department, juggling everything from system outages to user requests and planned changes can quickly become overwhelming without a solid system to organize and track these tasks. That's where ITIL ticket types come into play. They're not just simple categories; they represent a structured approach to managing IT tasks and issues that can transform your team's operations.