Choosing service desk software is not an easy task. It usually takes months (if not years) to settle down on a solution, and a considerable amount of that time is spent gathering information on the different options out there. But since this data is scattered throughout the internet, we decided to create the ultimate ITSM tools comparison blog post.

If you’re a leader, you’ve hit a “leadership roadblock” at some point: Whether you’ve been in leadership for a long time or have just recently transitioned into a leadership role, leadership walls or roadblocks happen to everyone eventually. As one of the four key functions of management, leadership is an integral part of every manager’s job. Leading well requires finding new tactics and strategies to overcome even the most complex leadership challenges.

As of 2022, all sizes of businesses face increased cybersecurity risks due to the rising number of remote employees, SaaS applications, and cloud services. To handle these complexities and protect all corporate assets from cyber attacks, businesses need various cyber security tools that will secure identities, devices, networks, and cloud environments. Let’s explain these modern security solutions and compare them.

5 frameworks for understanding the psychology behind that elusive get-up-and-go.

Sales are the lifeblood of any business. It’s the bread and butter that keeps businesses afloat and helps them grow. To be successful in any business, sales teams need to be constantly innovating and finding new ways to increase their close rates. One way to do this is by using sales live chat software. Sales live chat software is a tool that helps sales teams communicate with potential customers in real time. It can be used to answer questions, provide support, and close deals.

It pays to not answer to anyone.

The issue of employee engagement is an important one as it determines how likely you are to get the most out of each individual. Increase company-wide engagement with these simple tips.

Web analytics are a standard for online businesses, and product managers rely heavily on web analytics data when making product decisions. Stats like website traffic, conversions, in-app events, or unique users are frequently used as indicators of business health, because they help identify if the product is moving in the right direction or not.

Congratulations on your big step to onboard a help desk system! You no longer have to worry about unattended customer inquiries or struggle to balance the workload evenly among your support team members. You get to effortlessly assign ownership for requests, track your team’s progress, and measure customer satisfaction. To realize the immense value of a help desk, you need to first set it up the right way for you and your support team.

If, as a virtual assistant, you have decided to work remotely or work from home or you are already designated with an enterprise, you ought to think about tracking your time. Therefore, time tracking software for virtual assistants helps you record billable hours, which is very important for customers because they need to be charged honestly.