B2B Customer Service can make or break a company; at the center of that service lies the customer experience (CX). But while 87% of companies believe they provide a strong customer experience, only 11% of their customer base agrees. For B2B companies, that disparity can be particularly damaging. Business customers tend to have a higher standard when it comes to service. They’re typically spending more and coming to the table with more clout than the average consumer.

It can happen to anyone, from an entry-level employee to a CEO – here’s how to make sense of imposter syndrome’s tricky cousin.

At this point, it’s not new that at InvGate, we always keep improving and to bring you the best experience – and December is not an exception. We have new features and updates that include: Let’s get started.

Mattermost mobile v2.0 is a major update to the iOS and Android apps bringing support for multiple workspaces and a more stable and performant user experience that includes: Users now gain a more reliable and feature-rich application, improving their experience for collaborating with their teams on the go.

Human Resources can automate several processes to improve employee experience and increase the department's efficiency. We already covered onboarding, and now it's time for employee offboarding automation. Though it might be a bit neglected, the offboarding process is as crucial as any other HR task, mostly for security and economic reasons. It helps you protect both your company's data and assets, especially in remote work environments.

“What should I be doing to grow my business?” That’s the question a few lucky agency leaders got to ask Brian Garvey, VP of HubSpot’s Solutions Partner Program, at this year’s INBOUND event in Boston. Lucky for all of us, Brian agreed to share his answer to that question – and more – in a quick conversation with Teamwork’s Head of Partnerships, Logan Lyles, earlier this month.

Nobody likes losing customers. And for many businesses that made the shift to operating online during the pandemic, it’s been a challenge to connect with customers on a personal level. We’ve learned that the tools we use to connect can either hinder or help us. Fortunately, there’s a wide range of digital platforms that can help you understand your customers in a deeper and more meaningful way.

‍The new norm of remote/hybrid working has taken people and work management to new heights. With an array of workplace people management challenges, it has become imperative to think of an HR solution.

Compliance and corporate governance have evolved into key practices that organizations must adopt in their operations. The steady demand for digitalization in business is one of the key drivers for these practices. Now that products and services are brought to digital platforms, organizations are not only expected to innovate and mitigate risks.

It’s no secret that employee productivity is crucial to the success of any organization. That’s why managers are tasked with reviewing employee activity reports regularly. However, do you know what to look for in an activity report? And how can you use the data to improve employee productivity? Sometimes, activity reports can look colorful and packed with a lot of stuff. In this blog post, we’ll tell you what that stuff is and how you can use employee activity reports to your advantage.