Let’s address the elephant in the room. Yes, Microsoft Teams (MS Teams) can help employers monitor employees. As a manager, you can track almost everything your employee does within Teams. This includes text conversations, recorded calls, Zoom meetings, and more. Now, this opens you up to more questions. How can Microsoft Teams monitor employees? What exactly does it track? Are there any privacy concerns you should be aware of? Don’t worry.

Scheduling employees manually or using spreadsheets can be a long, tedious process, often resulting in overlapping shifts and unproductive schedules. In fact, businesses like restaurants spend nearly 2-8 hours scheduling their shifts. That’s why many companies now opt for scheduling software that helps them save time, create productive schedule shifts, and avoid miscommunication.

Your IT teams may be working for multiple clients and projects at a time. To effectively manage their productivity, you’ll need to ensure they accurately track their work hours. Today’s time tracking tools come with features like accurate time tracking, payroll, and project management. They can drastically boost your team’s productivity and increase company profitability. In this article, we’ll take a look at the top benefits of tracking your IT team’s work hours.

Buying chat support software for the first time may be overwhelming, especially with the tedious buying process and the countless product options on the market to choose from. This guide will walk you through key factors when shopping for the best chat support software for your business.

It’s unfortunately common for promising startups to develop a product, stir up some hype on social media, but, lack a go-to-market strategy. This tendency to tackle issues that feel innovative and interesting, instead of the issues which serve a pressing market need, can cause business leaders to overlook the essential aspects that will dictate the success or failure of a product.

Working for the service desk, it's not all about the hard knowledge. Agents can expect to be employing some soft skills when communicating with end-users and the rest of the organization. But while service desk agent soft skills are often discussed, service manager soft skills can sometimes be overlooked. Managers need to deal not only with how to optimize their processes but how to help their team deliver the best service possible.

Globally, the cost of living is skyrocketing – in the US, inflation hovers near a 40-year high, topping Americans’ concerns for the country, while Canada’s official inflation rate rose at a 6.8% annual pace this past April, a new 31-year high. Prices for everyday necessities – food, shelter and gas – are on the rise, as the COVID-19 pandemic is driving up the costs of raw materials and impacting global supply chains.

Employees are the lifeline of any business. However, not all organizations are able to keep the best workers, and it hurts their company more than they think. Employee retention, or the capacity of an enterprise to maintain its current workforce, speaks volumes about the health and success of your business. This is directly tied to workforce satisfaction since a good experience usually leads to a higher intention of workers to stay.

Employees are the lifeline of any business. However, not all organizations are able to keep the best workers, and it hurts their company more than they think. Employee retention, or the capacity of an enterprise to maintain its current workforce, speaks volumes about the health and success of your business. This is directly tied to workforce satisfaction since a good experience usually leads to a higher intention of workers to stay.