Tracking employee productivity levels is a more complicated procedure than it appears. Employee morale, productivity, and engagement will all suffer if you choose the wrong way to go about time tracking. On the opposite end, finding an employee monitoring tool that fits your team members will result in a boost that can elevate your business to the next level. In this article, we’re going to tackle some of the most common considerations for finding an effective method to track employee work.

As Kelly Uhlrich, Vice President and General Manager of CX company Humach, explains, “the proper focus and investment of time and budget requires a more strategic approach. It’s not a marketing problem or a technology initiative.” Authentic customer-focused culture is far more exhaustive than just researching your customer experience or observing a segment of your market.

Unless TV is lying to us (what? never!), these are the qualities that separate the amateurs from the pros.

Wondering whether providing equipment for remote workers is a good idea? This guide is for you. We have seen much of the world tentatively revert to traditional workspaces. However, some organizations have decided to permanently adopt hybrid workplaces – a working model combining remote and office work. This will essentially keep much of their workforce operating remotely, occasionally. Nevertheless, organizations with permanent remote or hybrid workforces must rethink workplace policy.

Have you ever seen The Office? Manager Michael Scott’s absurd ideas to boost employee engagement range from laughable to cringeworthy, but they all fail for the same reason: He has no idea how to relate to the people he works with. It’s hilarious to watch, but there’s a lesson in it too. If you want to boost employee engagement, activities and gimmicks aren’t enough. You have to start with a foundation of trust, respect, and genuine human caring.

No matter just how well things are going, there is always room for improvement. This applies to your organization as well as to just about everything in life. Process improvement is the practice of identifying and enhancing business processes in order to fight redundancies, optimize performance and productivity, increase profits, and create better user experiences.

With the change of the business ecosystem, IT based tools have gained a huge market share and if your organization is missing out on the major ones, you may be losing out on revenue as well. By automation and the use of technology, you can keep your organisation running smoothly and improve efficiency. Here is a list of 7 great business management softwares that can help you in the way forward: ‍

Here at Courier, we recently announced a new focus on mobile notifications, which is the next big step to meeting our goals for our product. The biggest reason to focus on mobile is because it will drastically improve the user experience for anyone using mobile apps - which at this point, is everyone. This post explores the importance of building better quality mobile notifications and how to go about creating them.

When I joined Mattermost at the end of 2019, part of the allure was the unique experience of working at a 100% remote company. Little did I know that within three months, the whole world would lock down and countless companies became remote practically overnight.

The value of exceptional customer service is undeniable. People will stay loyal to companies that provide incredible customer service. If you’re running a growing organization, the first thing that needs to be evaluated is your customer service model. This is where customer service management (CSM) platforms come into play. These helpful solutions allow companies to use workflows to streamline operations, improve customer satisfaction, and boost brand loyalty.