IT service management (ITSM) is big business. There are so many tools, vendors, and resellers out there, so how do you choose? If you work in a service desk or ITSM environment, the ITSM tool will be one of your most important spends. The right tool can help customer engagement, improve processes, and support effective incident resolution. As IT continues to recover and evolve in this new, post pandemic reality, “the best ITSM vendor” will mean different things to different people.

It is crucial to have the proper tools in place to provide excellent customer service. Call Center Quality Assurance Software is one of those tools. This type of software helps businesses evaluate the performance of their customer service operations, in-house or outsourcing to call center companies. Call centers and customer service teams rely on quality assurance (QA) processes and procedures to improve customer satisfaction and employee engagement.

Today more than ever, businesses around the world are investing time and resources in optimizing and improving their business efficiency. After all, time is money – and an efficient business can produce more within shorter timeframes. But recent statistics show that over 75% of businesses operating in the US are negatively affected by their employee’s time theft schemes – which account for the most common type of time fraud and occupational abuse.

Paid vacation should be a mandatory benefit for all employees. When a company offers paid vacation days, it means you get to take time off work while still earning money. As such, you are perfectly entitled to wonder if you are receiving enough vacation pay or not. Some employers will be a bit sneaky when assigning paid vacation days to employees, as they know you don’t know what the norm is. So, how many vacation days per year is normal for the average worker?

Payroll for your small business doesn’t have to be a time-consuming task. If you are wondering “can I process payroll myself” and pay employees in the right way, the answer is, yes, you can. Small business owners can ensure they give employees paychecks in the right ways. Let’s show you everything you need to know to navigate the payroll system and deal with payroll taxes so self employed business owners can process payroll manually.

Paid Time Off (often abbreviated to PTO) refers to the time an employer grants to an employee for that team member to spend outside of the office, while still receiving compensation. While certain aspects to PTO are state or industry mandated, there is plenty of wiggle room for business owners to make their own adjustments based on what’s right for their workplace. Therein lies the power of understanding everything that goes into a paid time off policy.

User Experience (UX) is vital for the success of SaaS products. It can make the difference between a product which is used once and then forgotten and a product that becomes an essential part of a user’s workflow. By understanding the challenges of SaaS design and why UX is so important, providers can give their products the best chance for success in this competitive market. According to Tech Jury, 74% of users are likely to come back if it has good mobile UX.

If there is something that the past two years have taught us is that we can’t always foresee what life will throw at us. And, no matter how careful and prepared you are, occasional illnesses and family emergencies happen, and can cause you to miss one or more days of work. But there is a drastic difference between an occasional unforeseen that prevents you from clocking in and regular, unjustified absences.

Your business’s human capital – or the invaluable asset created by each employer’s skills, experience, loyalty, productivity, education, and personality – plays a decisive role in how successful your organization will be. Designing a winning staffing plan and choosing the best staffing strategy for your company’s unique needs can help you attract world-class talents, establish the foundations of a successful business, and sail through the Great Resignation.

What is staffing, and what are the roles of staffing? We’ll aim to answer both of these questions, along with some of the other key concerns you may have surrounding this topic. Staffing is something that all human resource managers need to be aware of, so let’s dive in and see what it’s all about.