You may only need your ears to hear, but you need your whole brain to listen.

Whether it's to inform your sales or marketing teams, it’s likely that you’ve done lots of analysis on your customers to help determine exactly what they need and want. But have you ever analysed how your teams are interacting with your customers to inform service improvements? Learn more about how understanding your agent touches can benefit your business.

Remote work and remote teams are a fact of life now, and so are the cybersecurity threats they represent. Below are some recommendations for keeping your remote team and employees cyber secure while working from home or anywhere else.

Looking to export data from Asana? Well, in that case you’ve come to the right place. One of the biggest names in the workflow management space, Asana was created as a solution for cross-team task and product management at Facebook before being branched out as a stand alone product. Asana offered itself as a modern, sleek approach to old school project and task management.

Complex workflows rarely involve just one tool. In today’s distributed work environment, teams switch between 10 apps 25 times per day to stay connected. However, tool overload leads to too much context switching, which fragments communication and reduces efficiency. Integrations play a key role in making workflows more productive. According to the IDC 2021 Annual Collaboration Survey, companies that save 20-40 hours per week per person use an average of 4.2 integrations.

Every day, the worlds' businesses produce and collect a mind-boggling amount of data. Contained inside that data, like a million needles in a million haystacks, are the key insights needed to create better products and services, forge better and longer-lasting relationships with clients, and operate more efficiently. But according to one recent study, poor data quality costs the United States economy as much as $3.1 trillion every year.

The fact is, better customer experiences are better for business. Great CX means your customers are happier, feel taken care of, and are more loyal, all of which leads to more profits. It takes the right tools and data to fuel those experiences, and a lot of it is already at your fingertips. Your customer service team knows a lot about your customers - how they actually use your products, what’s working and what’s not, and what they want to do.

Every project manager needs a dependable time tracking solution to manage their team’s billable time. If you pick one that offers robust productivity reports, you can find out where your team can save time and improve overall efficiency. However, knowing which one best fits your team’s specific needs can be tough with so many software solutions on the market.

Microsoft Visual Studio is one of the most popular software development platforms out there. Companies and individuals using the platform may want to track time for various tasks and projects within it. After all, tracking time within Visual Studio has many benefits, including improved productivity and efficient project management. So how do you go about Visual Studio time tracking?

Wave is an easy-to-use free accounting software offering bookkeeping and payment solutions to small businesses. It helps track your business’s financial health through robust accounting features like expense tracking, payment processing, and recurring invoices. However, the accounting software uses timesheets – a pretty outdated and error-prone system for tracking time. It can prove unprofitable for your businesses and even pose a huge problem during invoice generation.