Regardless of what industry you’re a part of, you’d agree that staying on top of your client’s needs can be challenging for your team. A simple and efficient way to handle this challenge is practicing time tracking for clients! Time tracking for clients can help with task prioritization, business transparency, and simplifying billing. But manually time tracking for clients can negate most of these positives. The solution? A solid time tracking software for client management!

BPO companies deal with several specialized services that require effective team management and coordination. So time tracking for BPO plays a crucial role in ensuring smooth operations in the company. Not to mention, time tracking offers several benefits for BPO including efficient workforce management and better employee performance. If you’re looking to boost your BPO company’s productivity using time tracking, this is the ultimate guide for you!

Halo is delighted to be named by the Financial Times as one of the fastest growing companies in Europe #FT1000 The FT1000 lists the European companies that achieved the highest compound annual growth rate in revenue between 2017 and 2020. Paul Hamilton, Managing Director at Halo Service Solutions, said “We are thrilled to be recognised by the Financial Times as one of the fastest growing organisations in Europe.

Brand awareness is a life-line for a small business. This means that customers recognize and trust the company. You don’t have to spend thousands on a marketing campaign to get noticed in the world. Instead, entrepreneurs and business owners need to focus on the details and make use of the internet. Consistently using the following seven tips will help a business make their way in the world.

In this article, we’ll share a high-level overview of how Buddy Punch (our simple time clock software) works.

Are you looking for ways to increase your work productivity? If so, you may want to try time blocking. Time blocking is a scheduling format that helps boost productivity through focused work done in specific blocks of time. Time blocking is a strategy that involves dedicating specific blocks of time to multiple tasks. By doing this, you can ensure that you are getting the most out of your time.

From Gmail to Google Cloud and Google Chat to Google Meet, Google Workspace (formerly known as G Suite) offers a wide range of apps for smooth communication and collaboration. Since most individuals and companies use these tools, monitoring the time spent on G Suite apps gives you detailed insights into time management and productivity. However, Google Workspace doesn’t have a native time tracking app — you’ll have to use third-party apps for G Suite time tracking.

In this article we’ll explore why many Customer Service teams are turning to IQS (Internal Quality Score) as their North Star metric to guide their customer service quality. Fantastic customer service quality occurs when customer wants are met and surpassed through support interactions. But the ‘customer wants’ box is a difficult one to tick.

“What are you working on?” Wait, what happened with our budget? Why’s this late again?” Sound familiar? Most of the time, poor planning is the root of your project management headaches. But if you stick to a work plan, the status of your projects doesn’t have to be a wild guess. This is especially true when you’re juggling multiple, long-term projects with a bunch of different stakeholders. Thing is, poor planning still ranks among the top challenges of PMs today.

Use these classic team structures to inspire, troubleshoot, and build alignment.