The fact is, better customer experiences are better for business. Great CX means your customers are happier, feel taken care of, and are more loyal, all of which leads to more profits. It takes the right tools and data to fuel those experiences, and a lot of it is already at your fingertips. Your customer service team knows a lot about your customers - how they actually use your products, what’s working and what’s not, and what they want to do.

Every project manager needs a dependable time tracking solution to manage their team’s billable time. If you pick one that offers robust productivity reports, you can find out where your team can save time and improve overall efficiency. However, knowing which one best fits your team’s specific needs can be tough with so many software solutions on the market.

Microsoft Visual Studio is one of the most popular software development platforms out there. Companies and individuals using the platform may want to track time for various tasks and projects within it. After all, tracking time within Visual Studio has many benefits, including improved productivity and efficient project management. So how do you go about Visual Studio time tracking?

Wave is an easy-to-use free accounting software offering bookkeeping and payment solutions to small businesses. It helps track your business’s financial health through robust accounting features like expense tracking, payment processing, and recurring invoices. However, the accounting software uses timesheets – a pretty outdated and error-prone system for tracking time. It can prove unprofitable for your businesses and even pose a huge problem during invoice generation.

It’s a common myth that workforce analytics tools such as employee monitoring software is for spying on employees and micromanaging how they spend their time at work. In reality, modern workforce analytics software tools are incredibly valuable for collecting and analyzing the employee data that business leaders such as HR professionals, managers, and IT professionals need to make data driven decisions about employee performance and workforce management.

Customer service representatives rely on their listening skills to understand how a customer feels about a product or service, to resolve customer complaints and to ensure customer satisfaction. However, the first step to active listening is hearing what customers have to say. But what’s the difference between the two? Customer Service listening skills involve not only noting down the words spoken by the customer, but also the nuances of the issue raised.

Measure performance and manage worker mental health with employee monitoring tools.

Agile is the backbone for a majority of successful projects. 98% of companies that have adopted the flexible approach to

Regardless of what industry you’re a part of, you’d agree that staying on top of your client’s needs can be challenging for your team. A simple and efficient way to handle this challenge is practicing time tracking for clients! Time tracking for clients can help with task prioritization, business transparency, and simplifying billing. But manually time tracking for clients can negate most of these positives. The solution? A solid time tracking software for client management!