Views in OneDesk allow you to group and organize your data based on your specified criteria and within a variety of layouts and better overall plan and prioritize your work. For example, see a hierarchical view of unassigned tickets, assign tasks to users on a Kanban board, group projects by customer and much more. OneDesk’s robust customization options allow for a huge variety of possibilities to fit your company’s needs. Keep reading to learn more about managing views in OneDesk.

The Indian government developed a messaging app for the government called GIMS, which stands for Government Instant Messaging System. Government officials refer to it as Sandes, which means "message" in Hindi. "Sandes is a secure, open source-based, the cloud-enabled platform hosted on government infrastructure, allowing the GOI to maintain strategic control. One-to-one and group messaging, file and media sharing, audio-video calls, and e-government program integration are some of its features.

The work-from-home trend is on the rise. According to a study by Global Workplace Analytics, they are forecasting that 56% of Americans worked from home after the covid-19 pandemic. And that number is only going to continue to grow. There are many benefits to working from home, including flexibility, saving money on commuting costs, and improved work-life balance. But it’s not always easy to know where to start when you’re trying to set up a work-from-home environment.

Excellent time management is crucial for efficient call center operation and high agent productivity. This, in turn, helps you provide top-notch customer service. However, managing time in a customer support center can be difficult due to unpredictable call volumes, agent burnout, and other factors. So how do you improve time management for call center agents? In this article, we’ll share 12 smart tips to improve time management for call center agents and three reasons why it’s important.

With companies adopting hybrid and remote work policies, employee time management is becoming an increasingly important factor in maintaining a productive workforce. Why? Poor time management can lead to missed deadlines, overworked employees, and reduced quality of work. In contrast, excellent time management skills can improve the quality of work, boost productivity, and reduce the risk of employee burnout. Fortunately, there are several ways to promote healthy time management among your employees.

Developed by Alan Lakein, an American author, the ABC method for time management is a simple yet effective way to improve your time and task management skills. In the ABC method, you break down daily tasks by prioritizing them based on importance and urgency. This way, you can manage your time efficiently and get more done by prioritizing the right tasks. In this article, we’ll explore the ABC analysis method and 12 ways to implement it in your life.

Effective time management skills help you complete work, improve focus, and make better decisions. This, in turn, will help you organize each day better — to avoid confusion, reduce stress, and give yourself space to be creative and proactive. Ultimately, by practicing time management and organizational skills, you can accomplish critical goals and advance in your career.

Check out the working remotely tips and tools to help both Remote employees and Remote employers stay productive.

Whether you work as a freelance accountant or manage an accounting firm, you need to track the time spent on projects for accurate client billing. With the right time management software for accountants and Certified Public Accountants (CPAs), you can identify profit and loss-generating projects and clients. The software can also help you save time and work more efficiently. But with hundreds of tools available today, which one should you go for?

With the wide range of services and flexible pricing models offered by providers, more and more organizations are moving their businesses to the cloud. According to Gartner, enterprise spending on the cloud has grown 18% in 2021 and is expected to be around 14.2 % of the total enterprise IT spending by 2024. With the growth of IoT, AI, and machine learning, we can expect more computing to shift to the cloud.