In 2020, the ecommerce sector saw explosive growth, expanding by more than 32 percent—double the average growth rate of the preceding decade. Kept at home by the COVID-19 pandemic, consumers took to their mobile phones and laptops to order everything from sourdough starter to barbecue pits, and the ecommerce sector finally had the right market conditions for hockey stick growth. Supply has also surged to meet demand, meaning brands face more competition than ever.

The idea is gaining momentum across the globe. See how it might affect you.

An agile workflow is crucial for a on organization both large and small to release product updates efficiently and quickly. As many with a technical background are aware the most difficult thing for a software development team is to release a product that works perfectly, in a timely fashion without any bugs and mishaps. In most cases, their product is riddled with bugs and issues that render the software unusable.

Indeed, most of us keep switching between a lot of different apps to perform our project deliverables. This effort consumes plenty of productive work hours of an employee as well as the organization. Therefore, to reduce the time duration and extra effort for multi-tasks, we need a tool to do tasks that they can't do manually and speed up the work without re-intervention!

A motivated and creative professional is a highly valued asset for any business. As a leader of creative people, you have honed your skills and strategies to encourage these employees on your team to come up with innovative ideas, solve problems, and achieve success. Here at Scoro, we know that managing creatives can present challenges, whether your team is working together in the office or remotely.

Looking to acquire more customers? How about more leads? Hoping to boost sales? Getting more customers and revenue may take you all day and night, and the same is true for every business owner. However, you cannot focus on every aspect of sales and achieve your dreams alone. That is where a virtual sales assistant comes to the rescue. A virtual sales assistant works remotely from their own home office. They sell products and services online to customers who are located around the world.

If you are a manager or leader in today’s workforce, you know what a struggle time management can be. I’m not talking about your team’s time management right now, I’m talking about your own. You are constantly juggling multiple tasks all with different levels of difficulty. Add on the new challenges that come with managing remote and hybrid teams and it becomes a bit overwhelming. Where do you find the time for it all?

Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. A workforce management software can help you schedule the right agents to the right seats at the right time. It can also assist with accurate call volume forecasting, workforce analysis, and real-time staffing adjustments. Wondering which software will be the best for your call center? Don’t worry.

No matter what business you manage, most customers prefer speaking to a qualified customer service representative to resolve their issues quickly and efficiently. Fortunately, a customer service call center can help you do just that. Whether it’s inbound or outbound service, these call centers can manage large call volumes, provide round-the-clock service, and boost customer experience effortlessly.

For smooth call center operations, it’s essential to have an adequate number of frontline staff working at any given time. After all, having excess agents could lead to resource wastage, while agent shortage could result in poor customer experience. Efficient call center staffing will help you resolve these problems and set the stage for smooth and profitable operations. However, every call center has unique needs and should follow a staffing model that fits their needs perfectly.