To say that the ongoing COVID-19 pandemic has represented a disruption for us all is, at this point, probably a bit of an understatement. Businesses of all types and their technology leaders were already trying to keep pace with the rapidly accelerating speed of digital business transformation. Then, the pandemic began in 2020 and upended just about everything, sending industries in wild new directions that few could have predicted.

Whether it’s for building a company, monitoring the news, or even making a grocery list, software penetrates every part of the modern western lifestyle. The demand for software far exceeds what developers (and the tech industry as a whole) are capable of supplying from scratch. In order to keep pace with demand, our industry has been increasingly shifting towards a ‘prefabrication’ model of software development via the utilization of third party APIs.

Crossed wires and miscommunication are often responsible for projects going off course. It's tough to relay every single detail to others, whether it's your internal team, a client, or even just for yourself. That's why we itemize our project requirements and plan ahead, right? It always sounds easier when we type it out. But we know when you stick to your project plans, everyone involved is more informed and tasks get completed in time.

Sales technology has come a long way from the Rolodex and the post-it note. Sales teams can now connect with leads and clients in more ways than ever before, from emails to phone calls to video conferences. All that constant communication is made possible in part by Customer Relationship Management (CRM) technology. Sales reps use CRM systems to capture every interaction, keep contact info up to date, and manage accounts of all sizes. That’s just the tip of the iceberg.

The ultimate aim in any workplace is to work effectively and efficiently. Thousands of businesses across the globe accomplish this by following rigid project management methodologies and scrum principles to lead a productive workforce. This guide will look at the Scrum movement, its principles, how it differs from more traditional project management methodologies, and why adopting Scrum principles is vital in an organization.

Research shows that 41% of employers will adopt hybrid working within two years. And only 30% expect to have their workforce fully back in the office before 2023. Despite the reactionary stance of some companies, the way businesses operate has inevitably changed, and the hybrid model will only continue to gain traction. Even the UK Government recognizes the need to be flexible as it explores the idea of granting new employees the right to request flexible working.

When it comes to customer service, having just one poor experience from your call center can chase your customers away. That’s why it’s crucial to provide nothing but exceptional service to your customers. Fortunately, implementing a call center quality assurance program can help you out here. Call center quality assurance (QA) ensures your call center performs according to industry standards and customer expectations.

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.

Consulting project management software can transform your consultancy business. If you’re serious about scaling a consulting service that successfully meets the needs of clients, you should be actively leveraging consulting project management software like StartingPoint. Workflow automation has the potential to dramatically improve client experiences. To ensure client satisfaction and retention, you should be actively investing in tools and solutions that improve client experiences.

Building a killer customer service resume is the key to standing out and making it to the first round of interviews in the ever-competitive field of customer support. Your resume — the lens through which companies can get a glimpse of you, your experience, and your accomplishments — is the first thing that recruiters will come across. So it’s absolutely crucial that you build an awesome customer service resume.