Teams | Collaboration | Customer Service | Project Management

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Rocket.Chat's Brand Refresh: All You Need To Know

Since our product conception, it has undergone a massive evolution. Rocket.Chat went beyond the messaging world, becoming a truly versatile platform able to support the entire customer relationship experience and cross-company communications, considered by Capterra’s users one of the best remote work platforms in 2020. Having evolved into such a comprehensive platform, renewing our brand seemed the next logical step to reflect our values better.

Tapping into your team's collective wisdom

How many of your meetings take place online these days? If you’re like so many of the Miro users we hear from, your answer is probably “all of them.” And, with such a reliance on video calls to stay in touch, you may also find yourself and your teammates struggling with fatigue, dwindling engagement, and a lack of alignment.

4 Ways to Boost User Adoption of Your Information Management System

Change is certainly tough on any organization — the scope, scale or specific nature of that change doesn’t actually matter. Some changes are major — like with digital transformation initiatives. When an organization decides that they are investing in a new information management system, for example, it can represent a change to the fundamental way people work — a positive change, but one that requires an adjustment, nonetheless.

Part 1: Enabling Collaboration of Customer Support Teams in Remote Environments

“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways.

Asana tips: How to easily report on data and measure progress

At Asana, we’re big fans of reducing work about work—that pesky 60% of our workday that we spend on rote or duplicative tasks. Think of every time you’ve searched a document for a specific data point, spent precious time chasing for the right stakeholder or approver, or sat through a status meeting that could have been a written report. For team leads, reporting on work and sharing progress metrics is just another facet of work about work.

12 Tips to Create a Truly Valuable Company Knowledge Base

A knowledge base is a self-service centralized repository of readily available information about your business, its products or services, and industry-relevant topics. From the customer’s perspective, an external (or public) knowledge base is a go-to resource for them to learn everything they want about your company. For instance, your external knowledge base may incorporate FAQs, getting-started guides, how-to articles, feature updates, and so on meant for instant self-help.

Integrate and Automate your favorite apps with Microsoft SharePoint using Workativ

Microsoft’s SharePoint is a robust business platform that offers improved collaboration, content management, search and business intelligence capabilities to organizations all over the world. Some of the leading companies are already leveraging these capabilities of SharePoint to increase their business productivity as well as efficiency. However, for many users SharePoint is somewhat difficult to navigate.

How we manage deployment with Freshworks Cloud Platform

Kubernetes is said to be the platform to build platforms on. In Freshworks’ case, this is very true. Once Kubernetes established itself as the de-facto container orchestration platform, we set out to create a platform around it with certain very specific capabilities in mind. Kubernetes is a complex beast and takes some effort to tame. Once that is done, there are tremendous advantages.