Be kinder than is necessary. Everyone is fighting some kind of battle.

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. The editors sat down with TeamSupport co-founder and COO, Eric Harrington, to talk about customer support in the time of COVID and building strong customer relationships in Part 1 of this series, and current trends and the future of B2B customer support in Part 2. We conclude this series with Part 3, where Eric offers insight into the competitive market and what makes TeamSupport different.

Leaders from Box, Okta, Slack and Zoom agree that customising your tech stack is key to doing your best work

Leaders from Culture Amp, TRIBE and Slack on the power of company culture and why employee engagement is critical to business success.

With Goals in Asana, teams now have a way to connect big-picture company goals to the daily work that supports those goals. But to help your team successfully implement Goals, you need a powerful and established change-management strategy to set your team up for success. Simply put, you need the Asana Way of Change. The Asana Way of Change implements change management best practices to help your team develop a roadmap to lasting change.

To say that information governance is critical in the fast-paced digital era that we’re currently living in is probably a little bit of an understatement. Every day, businesses are creating countless volumes of data that contain the insight necessary to guarantee success for the next five, ten or even twenty years of that organization’s existence.

To navigate the realities of building rapport in a virtual-first world, remember “the three Rs.”

From apps that boost focus to trivia that builds team morale, here are our top recommendations for remote working tools to keep distributed teams at the top of their game. Lilly Shor, Content Manager, Craft.io With the pandemic still in full swing worldwide, teams that turned remote overnight are now grappling with the ongoing challenges faced by distributed teams. And at least for the foreseeable future, it looks like remote work is here to stay.

There’s no doubt that your company benefits when employees are actively interested in their work. A recent Gallup survey revealed that highly engaged employees are more productive, have higher customer ratings, and are more likely to stay with the company. The value of employee engagement may seem obvious to you as a manager. Even so, many organizations struggle to keep employees interested in their work. Worldwide, just 15% of employees are engaged.

As a researcher interested in teamwork and team effectiveness, March 2020 was a fascinating moment for me. Around the world, knowledge workers at organisations large and small were suddenly forced to work from their homes. As we scrambled to get a read on the effect this was having inside Atlassian, we also commissioned an international, multimodal study to capture and make sense of the impact on individuals and teams across a range of industries as they grappled with these extraordinary changes.