Improving corporate governance should not just be a one-time thing but a continuous initiative. There are different development styles per country in Africa, which makes it important for governing leaders to assess the situation in their locality before planning out their goals for developing sound corporate governance. Africa has seen great efforts in achieving sound corporate governance in the past years. Corporate governance is now considered a prerequisite for economic development.

Spring has sprung, and so have the G2 Spring Awards 2021. The results are in, and we’re proud to say we’ve been recognized across four categories for a total of eight awards. As ever, we take great pride in being included in the G2 awards, as they represent the democratic voice of real software users rather than the subjective opinion of a handful of analysts.

Reports show that almost 70% of freelance workers handle about 4 projects at one time. This means freelancing work involves communicating with multiple people on different deliverables, creating outlines for each of these projects, creating schedules to be on-time, invoicing for each work done, and much more. This is a huge chunk of administrative work that every freelancer goes through. It may read easily on paper, but it can take a toll on you if you are not organizing your work.

Good customer service is the key to business success: A PwC customer experience report even found that customers are willing to pay 16% more for premium service. More importantly, one-third of customers will walk away from a brand they love after a single bad customer service experience. So, what does stellar customer service look like in 2021? According to the same PwC report, 80% of U.S.

Our Omnichannel solutions allow companies to chat in real-time with the customers visiting their website. Now, for the second year in a row, Rocket.Chat is on the Capterra’s Live Chat Shortlist Report as a Top 20 Most Popular Live Chat Software. This recognition as an Established Player in our field is a result of our continuous efforts to improve the Omnichannel solutions to streamline your communication with your website visitors.

It's time to improve inclusion, flexibility and connection among our teams, no matter when or where they’re working

Employees at more than 74,000 organisations and counting can now securely direct message anyone – inside or outside their company

Building new tools for a new way of working

The alarm rings on your phone. It’s 7 am. You swipe up to shut the alarm and unlock your phone to check your messages. The first message is from a client in Europe requesting an urgent video conference call for 7:30 am your time. You roll out of bed, freshen up, put on a crisp shirt over your shorts and flip flops, fix yourself a cup of coffee, and you’re ready to roll.

The importance of the retail customer experience has increased multifold over the pandemic, even at a time when a record number of retailers have had to shut down their physical stores. But this period has also set apart the cream of retail stores from their contemporaries, through their agility to provide a seamless retail customer experience online – finding ways to stay relevant even with a decrease in footfall, and adapting their existing strategy to be digital-first.