Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.

It’s no surprise that eCommerce is booming worldwide, and the pandemic has only fueled its surge. How are eCommerce brands performing from a customer service standpoint? Are they delivering the speedy resolutions that consumers have grown to desire and expect? As eCommerce and CX go hand in hand, Netomi’s research team set out to investigate. This time around, we opted to narrow our scope of focus.

A guide to the link between hunter-gatherers and digital nomads, and how you can effectively support a remote workforce.

While some contracts are in place for an indefinite period of time, others come with a firm expiration date. In the case of the latter, the question arises: what happens when the initial term of a contract expires? A contract renewal can be useful for all stakeholders if both parties agree to continue the relationship. As a final state in the lifecycle of a contract, contract renewal is a critical consideration.

Ever wondered what is a project kickoff meeting? They are the meetings that set the foundation for every successful project. These meetings ensure that everyone is on the same page before they begin their agile project management sprint or typical project management. Let’s understand it with the help of an example; Have you ever tried to plan a trip with your friends all by yourself?

Did you know that 71% of employees say they’re more productive when they feel connected to their colleagues through communication? This shows the importance of effective communication in the workplace. No doubt, the communication techniques used in a work environment affect employee performance and collaboration efforts. Top-down communication is a common form of communication in the workplace and has both positive and negative impacts on collaboration efforts and employee engagement.

Enterprise project portfolio management (EPM) is an essential aspect of digital transformation and is becoming increasingly important in a global economy. In this article, we’ll provide you with an overview of what EPM is and how it can help you manage your projects more effectively. We’ll also discuss some of the key challenges that businesses face when implementing EPM and offer solutions to help overcome these challenges.

A challenge that’s increasingly common in workplaces today is that many generations often work together in one team. Managing a cross-generational team can be challenging. The generation gap between members requires managers to understand the unique habits, behaviors and preferences of different generations. A prime example of age differences is in the use of technology.

OneDesk’s latest release is here! The December new features and enhancements.

Are you handling an organization? Do you know what your employees are doing on their systems throughout the day? Do you want to have a track of their per-day activities? If yes, then you should go for the employee screenshot monitoring software. The employee screenshot monitoring software enables administrators to take screenshots of staff’s PC secretly or by letting them know. These types of software are essential tools for every firm, as you can infer from their name.